In-Store Ops Lead & Customer Experience Champion

Rituals; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent retail company in Ashford seeks an enthusiastic Assistant Store Manager to motivate the team and enhance customer experiences. Responsibilities include supporting the Store Manager, ensuring operational excellence, and maintaining high store standards. Ideal candidates have prior management experience in retail, strong people skills, and a passion for delivering outstanding customer service.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• You are encouraging and able to inspire others.
• Strong focus on customer satisfaction and operational excellence.

Responsibilities

• Motivate and manage a diverse team to achieve store goals.
• Support Store Manager in daily business activities.
• Ensure excellent customer service and efficient operations.

Skills

People management skills

Decision making

Problem-solving skills

Communication

Coaching

Tools

Information Systems

Computer Data Entry

CRM

Job description

A prominent retail company in Ashford seeks an enthusiastic Assistant Store Manager to motivate the team and enhance customer experiences. Responsibilities include supporting the Store Manager, ensuring operational excellence, and maintaining high store standards. Ideal candidates have prior management experience in retail, strong people skills, and a passion for delivering outstanding customer service.