In-Room Dining Supervisor - W Edinburgh

S1jobs; City of Edinburgh; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Room rates discount

Discounts on food & beverage

Wellbeing resources

Career development programs

Pension scheme

Job summary

W Edinburgh is seeking an In-Room Dining Supervisor to lead the team and deliver exceptional guest experiences in a fast-paced luxury hotel setting.

You will supervise daily operations, coach staff, and ensure compliance with health and safety standards while coordinating with the kitchen on dietary requests and product availability. Join Marriott International’s global team for career growth and industry-leading training.

Qualifications

• Previous experience in food and beverage service, room service or hospitality supervision.
• Strong organisational and multitasking abilities.
• Ability to remain calm and effective in a fast-paced environment.

Responsibilities

• Supervise daily In-Room Dining operations.
• Coach and support team members.
• Maintain high levels of guest service.
• Answer guest questions on menu, allergens and dietary needs.
• Coordinate with kitchen on requests and product availability.
• Maintain cleanliness and presentation of work areas and wares.
• Present guest checks and process payments per procedures.
• Monitor service quality and address guest concerns.
• Ensure health, safety and food hygiene compliance.
• Support hotel food and beverage goals.

Skills

Hospitality supervision

Food & beverage

Guest service

Team leadership

Multitasking

Time management

Communication skills

Calm under pressure

Attention to detail

Job description

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

In-Room Dining Supervisor

W Edinburgh

At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.

As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What You'll Do

• Supervise the daily operations of the In-Room Dining team to ensure seamless and efficient service delivery.
• Create a positive and productive working environment by coaching, supporting, and guiding team members.
• Ensure high levels of guest service are consistently achieved and maintained.
• Answer guest questions regarding menu selections, food preparation methods, allergens, and dietary requirements.
• Liaise closely with the kitchen team regarding special requests, dietary requirements, allergies, wait times, and product availability.
• Ensure cleanliness and presentation standards of work areas, china, glassware, and silverware are maintained.
• Present accurate guest checks and process payments in accordance with company procedures.
• Monitor service quality and resolve guest concerns promptly and professionally.
• Ensure compliance with health, safety, and food hygiene standards, reporting incidents where necessary.
• Support departmental goals and contribute to the overall success of the hotel's food and beverage operations.

What You'll Bring

• Previous experience in food and beverage service, room service, or hospitality supervision.
• Strong organisational and multitasking abilities.
• Ability to remain calm and effective in a fast-paced environment.
• Excellent prioritisation and time-management skills.
• Confidence engaging with guests and delivering exceptional service experiences.
• Strong communication and interpersonal skills.
• Positive attitude and proactive approach to problem-solving.
• Passion for hospitality and creating memorable guest experiences.
• Knowledge of food safety, allergens, and service standards.
• Ability to lead by example and motivate team members to perform at their best.

Our Benefits

At Marriott, we put people first - it's one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• World-class training and development programmes, including leadership development opportunities.
• Unlimited local and international career opportunities within Marriott International.
• Enhanced holiday entitlement increasing with length of service.
• Company pension scheme.
• Private medical insurance.
• Wellness and mental health support programmes.
• Discounted accommodation, food, and beverage across Marriott International properties worldwide.
• Friends and family travel discounts.
• A dynamic, inclusive, and supportive work environment.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.