In-Room Dining Supervisor - In-Room Dining - Jumeirah Carlton Tower

Jumeirah Carlton Tower; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking an In-Room Dining Supervisor to oversee activities and motivate the team. This role requires excellent listening skills, customer orientation, and a minimum of 2 years experience in a similar position within a luxury hotel. The hotel offers a supportive work environment, professional development opportunities, and a comprehensive benefits package including healthcare and colleague discounts.

Benefits

Supportive work environment

Learning & Development programmes

Internal mobility opportunities

Colleague discounts on services

Health care and insurance

Competitive salary plus service charge

Extra holiday for significant birthdays

Dry cleaning of uniform

Meals on duty

Qualifications

• Experience in a similar role within a luxury hotel (minimum 2 years).
• Ability to interact with diverse clientele professionally.

Responsibilities

• Oversee day-to-day activities and motivate the team.
• Develop timelines, delegate tasks, and brief staff.
• Ensure guests are attended to professionally.
• Compile duty rosters and manage inventory and stock.

Skills

Excellent listening skills

Customer orientation

Adaptability

Passion for driving excellence

Flexibility

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

An opportunity has arisen for a In-Room Dining Supervisor to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity.
• Passion for driving excellence.
• Adaptable and flexible.
• Two years of experience in a similar role within a luxury Hotel.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty