In-Branch Customer Experience Specialist

HSBC; Bala; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading global bank is hiring a Customer Service Representative in Bala, UK. The role aims to deliver outstanding customer service by addressing transactional requests and queries. Candidates should exhibit excellent communication skills, resilience, and a passion for customer satisfaction. This full-time position offers a competitive starting salary of £24,000, training, over six weeks of holiday, and various employee benefits, including health care and pension contributions.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Ability to take ownership of customer inquiries through resolution.
• Demonstrates empathy while engaging with customers.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions accurately.
• Educate customers on self-service devices.

Skills

Excellent communication skills

Customer engagement

Attention to detail

Resilience

Job description

A leading global bank is hiring a Customer Service Representative in Bala, UK. The role aims to deliver outstanding customer service by addressing transactional requests and queries. Candidates should exhibit excellent communication skills, resilience, and a passion for customer satisfaction. This full-time position offers a competitive starting salary of £24,000, training, over six weeks of holiday, and various employee benefits, including health care and pension contributions.