Improvement & Projects Manager

Cornwall Council; Truro; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Truro is seeking an Improvement and Projects Manager to lead strategic projects aimed at preventing homelessness and improving services. You will implement quality assurance frameworks and support compliance while enhancing customer satisfaction. Ideal candidates will be confident leaders with strong stakeholder engagement skills. This role offers a competitive salary and hybrid working options.

Benefits

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Health and wellbeing programme

Employee benefits scheme

Qualifications

• Experience in performance and assurance is ideal.
• Skilled in engaging stakeholders and cross-service collaboration.
• Passionate about improving services and preventing homelessness.

Responsibilities

• Implement quality assurance frameworks.
• Support statutory compliance.
• Reduce emergency and temporary accommodation use.
• Enhance service delivery and customer satisfaction.

Skills

Leadership

Stakeholder engagement

Analytical thinking

Organizational skills

Proactive approach

Job description

Overview

Are you passionate about driving change, improving services, and making a real difference in your community? Cornwall Council is looking for a dynamic Improvement and Projects Manager to join our newly formed Systems and Assurance Team. This is a pivotal role supporting strategic projects and performance initiatives that help prevent homelessness, ensure compliance, and enhance customer experience across Cornwall.

Key Responsibilities

• Implementing quality assurance frameworks
• Supporting statutory compliance
• Reducing emergency and temporary accommodation use
• Enhancing service delivery and customer satisfaction

You will work 37 hours per week, generally Monday to Friday. Flexible working is available under the CC Flexible Working Policy. You will expect to work as a hybrid of home and office as the business requires. Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation.

Qualifications

• A confident leader and team player ideally with experience in performance and assurance
• Skilled in stakeholder engagement and cross-service collaboration
• Analytical, organised, and proactive in identifying risks and opportunities
• Passionate about improving services and preventing homelessness for residents and communities

Benefits

• A competitive salary
• A defined benefit pension scheme, based on your career average earnings, with the option for extra voluntary contributions
• A generous annual leave entitlement with the potential to purchase additional leave
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position is not subject to a criminal record disclosure check.