Import Supervisor

Freightserve recruitment; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A major Freight Forwarder in the Heathrow area is seeking an experienced Import Team Leader to manage Air Freight Import services. You will ensure excellent customer care, support team development, and drive profitability. Ideal candidates will have significant experience in Airfreight and team management. The position offers a Monday to Friday work schedule with competitive compensation.

Qualifications

• Experience in Airfreight and Freight Forwarding.
• Ability to manage a team and support development.
• Strong customer service skills.

Responsibilities

• Support the implementation of agreed strategy with the Assistant Manager.
• Manage the Air Freight Import services effectively.
• Ensure customer care and management of client expectations.

Skills

Team management

Airfreight operations

Customer care

Commercial awareness

Job description

Freightserve recruitment are looking for an Import Team Leader who is experienced within Airfreight. The company are a major Freight Forwarder based in The Heathrow area.

Job Role

As an integral part of our import operations team, you will support the Assistant & Department Manager to ensure allocated customers receive a best-in-class service in accordance with Company strategy. You will operate and manage our Air Freight Import services, liaise with and manage the relevant staff, partners, carriers and clients and administer the business in accordance with Company’s procedures and requirements. You will be flexible to support the Assistant & Department Manager in achieving efficient and cost‑effective operations, managing and supporting your team members to achieve desired outcomes and develop them in their roles.

Daily Responsibilities

• Support the implementation of agreed strategy with the Air Freight Import Assistant Manager.
• Comply with company policies and make sure they are up to date and your staff are familiar with all. Pay particular attention to the credit policy and compliance with HMRC.
• Support the development of your team members, highlighting knowledge gaps and suggest training requirements to your manager.
• Ensure we have human and operational resources to deliver the planned work we have on hand, when approval to employ is agreed, seek out and develop talented people to join the team.
• Drive excellent customer care and management of client expectations through the team.
• Be commercially proactive and ensure that the business always makes a profit and that all overhead and operating costs are kept to the best market rates possible.
• Ensure estimates are allocated for all expected costs and our sales invoices are raised in a timely manner in accordance with our invoicing policies.
• Monitor new and lost clients on a weekly basis.
• Support the sales Teams with customer meetings and visits.
• Support in setting KPI's.
• Deal with all insurance claims.

Working hours are Monday - Friday 9am - 5.30pm.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

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