Implementations Services Manager UK

LogicGate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading GRC solutions provider in the UK is seeking an Implementation Services Manager to own customer implementations. This role involves managing the entire lifecycle of projects, from pre-sales to execution, and ensuring customer satisfaction. The ideal candidate will have at least four years in professional services with a strong understanding of GRC frameworks. The position offers competitive compensation, a focus on employee well-being, and a commitment to fostering an inclusive work culture.

Benefits

Competitive salary

Generous Paid Holidays

Career development opportunities

Paid volunteer hours

Qualifications

• 4 years of experience in professional services implementation in GRC roles.
• Intermediate understanding of GRC principles and frameworks.
• Ability to manage multiple large projects and stakeholders.
• Strong business acumen regarding GRC solutions.

Responsibilities

• Own the full lifecycle of customer implementations.
• Drive project scoping and planning during pre-sales.
• Build and maintain strong customer relationships.
• Serve as a Subject Matter Expert for customers.

Skills

Professional services implementation

Governance Risk and Compliance (GRC) principles

Strong technical knowledge in Excel

Project management

Business acumen

Education

4 years in GRC practitioner or consulting roles

Job description

LogicGate is a global leader in Governance Risk and Compliance (GRC) solutions with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified modern cloud platform for connected holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs.

At LogicGate our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership make an impact and deliver their best work.

About the role

We are seeking an Implementation Services Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals with a focus on their GRC activities. This is a rare opportunity as the first Implementation Manager in the UK to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Responsibilities

• End-to-End Implementation Ownership: Primarily for Customers in the UK (or similar timezones) own the full lifecycle of delivery of complex customer implementations and one-time Professional Services engagements overseeing all phases from pre-sale services scoping kickoff process design build training project management and rollout.
• Drive implementations through scoping and holistic project planning during the pre-sales process while serving as a critical SME for the sales team by articulating LogicGates solution capabilities and implementation approach.
• Serve as a dedicated project manager for all assigned implementations.

Customer Relationship & Advisory

• Build and maintain strong relationships with customers and become a trusted advisor from the pre-sale scoping process onward.
• Consult closely with customers to deliver an implementation experience tailored to their unique maturity consistently focusing on accelerating their time-to-value from the LogicGate platform.
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible.
• Listen intently to customer pain points and connect their needs to Risk Cloud product features with a heavy focus on value creation.

Product & Domain Expertise

• Serve as a technical and business Subject Matter Expert (SME) across diverse GRC use cases and LogicGates Risk Cloud product functionality.

Cross-functional Collaboration

• Collaborate seamlessly with sales solution engineering customer success and product teams throughout the customers journey to ensure alignment effective communication and a unified customer experience.

Requirements

• 4 years of professional services implementation GRC practitioner or consulting roles. Experience with SaaS and / or GRC industry is strongly preferred.
• Intermediate understanding of Governance Risk and Compliance (GRC) principles frameworks (e.g. ISO 27001 NIST SOX GDPR) and industry best practices.
• Strong technical knowledge working in Excel or a similar product.
• Experience managing multiple large projects at a time and working with executive-level stakeholders.
• Strong business acumen and an understanding of how GRC solutions drive organizational value.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of addition to offering competitive salary variable compensation (bonus) equity and health and wellness benefits we are proud to offer generous Paid Holiday 9 Annual Bank Holidays Summer Fridays allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning regular People Leader training our internal Mentorship Program and annual Continued Education Program.

Our Culture

At LogicGate our culture and employee experience are grounded in our core values of Be as One Do the Right Thing Embrace Curiosity Own It Empower Customers and Raise the Bar which guide how we show up - for each other our customers and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities experiences and perspectives to the table. We are committed to fostering an inclusive work environment where all employees differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate Pride at LogicGate and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In Crains Chicago Business the Chicago Tribune and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

GRC familiarity

• GRC stands for Governance Risk and Compliance
• GRC professionals help their companies manage uncertainty act with integrity and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Additional Information

Key Skills: Electro Mechanical, Instrument Maintenance, Adobe Dreamweaver, Document Control Management, E-Commerce

Employment Type: Full Time

Experience: years

Vacancy: 1