Implementation Technician - WRS

WRS; Newport; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in the UK seeks an enthusiastic Implementation Technician to deploy and support EPOS systems. This role requires strong troubleshooting skills and excellent communication for remote client support. The ideal candidate will thrive in a supportive team environment, with opportunities for career progression and professional development. Competitive salary and benefits are offered.

Benefits

Competitive salary

Company pension scheme

Employee Assistance Programme

Healthcare benefits

Training and development opportunities

Supportive team environment

Opportunities for career progression

Qualifications

• Experience in EPOS or IT system implementation preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple projects.
• Familiarity with database management and hosted environments is a plus.

Responsibilities

• Remotely install and configure EPOS systems for clients.
• Monitor and update software versions across multiple sites.
• Provide remote support during and after implementation.
• Maintain records of installations and site configurations.
• Update internal systems with client-specific details.
• Collaborate with support and project teams for issue resolution.

Skills

Troubleshooting

Customer service

Problem-solving

Project management

Tools

Datto

POS Management systems

Job description

WRS seeks an enthusiastic, motivated Implementation Technician to join our ever-expanding team. WRS is a leading provider of EPOS (Electronic Point of Sale) solutions dedicated to helping businesses streamline their operations, enhance customer service and boost efficiency. We offer innovative EPOS software and hardware solutions designed to meet the unique needs of companies, primarily in the retail and hospitality sectors.

As an Implementation Technician, you will be responsible for remotely deploying, configuring, and supporting EPOS systems across various client sites. This role requires a blend of technical aptitude, customer-facing professionalism, and strong organisational skills.

Key Responsibilities

• System Deployment: Remotely install and configure EPOS systems, ensuring full functionality and compliance with client requirements.
• Software Management: Monitor and update software versions across sites, ensuring uniformity and stability.
• Customer Support: Provide remote support during and after implementation, resolving issues efficiently.
• Audit & Maintenance: Maintain accurate records of installations, updates, and site configurations using tools like Datto and POS Management systems.
• Documentation: Update internal systems with site-specific details, including hosted site groups and database configurations.
• Collaboration: Work closely with the Support Desk, Development, and Project teams to ensure seamless handovers and issue resolution.

Skills & Experience

• Experience in EPOS or IT system implementation preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage multiple projects.
• Familiarity with database management and hosted environments is a plus.

Benefits

• Competitive salary
• Company pension scheme
• Empoyee Assistance Programme
• Healthcare benefits
• Training and development opportunities
• Supportive team environment
• Opportunities for career progression