Implementation Specialist

clearer.io; Leicester; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Job summary

A leading eCommerce company based in Leicester is seeking an Implementation Specialist to enhance customer engagement through effective implementation of their apps. The specialist will be the primary customer-facing lead, ensuring smooth transitions from trial to go-live by managing technical setups and activating key features. Ideal candidates should have Shopify Liquid knowledge and be data-driven, understanding various business use cases. The company offers a dynamic culture focused on innovation and growth, with competitive benefits like Private Medical Insurance.

Qualifications

• Strong understanding of the E-Commerce landscape.
• Ability to forecast merchants' needs.
• Familiarity with different business use cases.

Responsibilities

• Lead customer-facing implementation from trial start to go-live.
• Oversee technical setup and feature activation.
• Collaborate with Sales and Customer Success during implementation.

Skills

Shopify Liquid knowledge

Awareness of the E-Commerce landscape

Data oriented and driven

Understanding of different business use cases

Job description

At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: to empower partners with tools that streamline operations, build trust, and drive sustainable growth. We’re not just building technology — we’re shaping the future of online retail. By delivering solutions that inspire confidence and create real results, we help businesses cut through the clutter and focus on what truly matters. Here, innovation meets real impact. Our global team empowers eCommerce brands to accelerate growth and optimize every stage of the customer journey. We’re a culture built on collaboration, creativity, and transformation — where ideas are encouraged, and every voice makes a difference. If you’re ready to grow, lead, and make your mark in a fast-moving eCommerce landscape, join clearer.io and help make online retail clearer, smarter, and more rewarding for everyone.

Your Impact:

This role is based in our Leicester office in England. As an Implementation Specialist at clearer.io, you’ll play a critical role in turning interest into long‑term revenue. Your work ensures that every merchant starts strong — fully implemented, confidently using our products, and positioned for growth from day one.

Role Overview:

Support Clearer.io’s new and expansion revenue efforts through best‑in‑class implementation of our suite of apps. The Implementation Specialist is a customer‑facing partner to Sales and Customer Success, ensuring assigned accounts are fully set up from trial start with all key features and integrations activated. By owning this process end‑to‑end, the role creates the foundation for Sales and CS to drive new and expansion revenue. Serve as the primary customer‑facing implementation lead from trial start until go‑live. Own technical setup, feature activation, integrations, and configuration to ensure merchants are fully live. Collaborate with Sales and Customer Success to maintain context and relationship continuity throughout the trial. Hand over to CSM once implementation is complete. Follow the rules of engagement to know whether Sales or CS is responsible for expansion at each stage. Execute implementation plays designed to accelerate revenue to position the account for expansion (while not selling directly).

What you'll do:

• Serve as the primary customer‑facing implementation lead from trial start until go‑live.
• Own technical setup, feature activation, integrations, and configuration to ensure merchants are fully live.
• Collaborate with Sales and Customer Success to maintain context and relationship continuity throughout the trial.
• Hand over to CSM once implementation is complete.
• Follow the rules of engagement to know whether Sales or CS is responsible for expansion at each stage.
• Execute implementation plays designed to accelerate revenue to position the account for expansion (while not selling directly).

What you'll bring

• Shopify Liquid knowledge
• Awareness of the E‑Commerce landscape
• Data oriented and driven
• You understand different business use cases
• You can forecast the merchants needs with our products by understanding what is “underneath the hood” when it comes to their tech stack

Why clearer.io

• Customers at the heart: We obsess over their needs so we can grow together
• Purposeful progress: We don’t settle. We take initiative and embrace bold thinking
• Endless innovation: We refine, improve, and take meaningful action
• Always open: We build trust through transparency and global collaboration
• Clear Benefits: Private Medical Insurance & Pension

We’re here to make things clearer — in eCommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you. We believe in making things simpler — for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.