Implementation Service Lead

Voyage Care; West Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading care service provider is seeking an Implementation Service Lead to facilitate the rollout of new HR, Payroll, and Workforce Management solutions. The role involves traveling across the UK to support various services and deliver training, ensuring a positive experience during the implementation process. The ideal candidate will possess strong communication skills and be adaptable to changing environments.

Benefits

25 days annual leave plus bank holiday

Employee discount app

Funded Blue Light Card

Enhanced family leave

Access to external counseling service

Wagestream app access

Pension scheme

Long service awards

Refer a friend bonuses

Comprehensive induction

Qualifications

• Experience in HR, Payroll, or Workforce Management systems.
• Ability to manage multiple projects simultaneously.
• Strong understanding of data management.

Responsibilities

• Lead the implementation of HR, Payroll, and Workforce Management solutions.
• Train staff on new systems and processes.
• Liaise with services to ensure smooth implementation.

Skills

Interpersonal skills

Communication skills

Problem-solving

Adaptability

Job description

18 month Fixed Term Contract plus Car Allowance

Role Overview and Purpose

As an Implementation Service Lead, you will work closely with our services and key stakeholders during the implementation process and ensure that their experience is positive, within a changing environment. We are looking for proactive, diverse people that can connect with our customers for this role. You will travel across the UK to various services/locations with overnight stays and deliver workshops to support the design, testing and roll‑out of our HR, Payroll and Workforce Management solution. You will work under the direction of the Project Manager, aligning activities to the overall project plan to implement a new HR, Payroll and Workforce Management solution. The team will be involved in every stage of the implementation lifecycle, from arranging initial contact with the service, working with them to champion the change and help them to understand their role in the implementation, how it will impact them and support the change.

Key Responsibilities

• Take time and responsibility for learning as much about the HR, Payroll and WFM product being implemented in order to prepare properly for the design and roll‑out activities.
• Work closely with the Project Team in each project phase to ensure design solutions are aligned with implementation capabilities and project timelines.
• Proactively identify, assess, and propose mitigation strategies for risks related to the implementation of the proposed design.
• Champion continuous improvement by surfacing feedback to product and project teams to influence the product roadmap and improve future implementation processes.
• To be the 'on the ground' face of transformational change for Operational teams, and the key contact for the Project during implementation of the service they are supporting.
• Collate and manage relevant data required to ensure successful implementation.
• Be involved in training and data preparation for the services you are supporting.
• Support the Service Teams' understanding, and first use of new/changing processes and systems being Implemented.
• Become a Subject Matter Expert (SME) for the transformational change being implemented.
• Assist with data preparation activities as directed by the Project Manager.
• Possess good interpersonal and communication skills with an aptitude for managing data.
• Work to an implementation plan in harmony with the project plan.
• Ensure all implementation tasks and deadlines are achieved to an agreed standard.
• Participate in weekly implementation meetings locally with those involved.
• You may be required to work on multiple implementation projects at once.
• As part of implementation, identify training needs or local challenges and help resolve these gaps, and elevate as appropriate.
• Liaise with the IT Team and Implementation Managers to resolve local technical issues.
• Able to respond to changes and adapt to various demands including visiting different services and working out of hours as and when business needs require it.
• Be onsite at a service for between 3 and 5 days during the working week across regions to support services with implementation. Will also involve some out of hours work to support our services who overate 24/7.
• Be the first point of contact for queries from services related to modules in implementation and go live support and triage as appropriate.
• Assist with the creation and distribution of staff logins and the creation of records for new profiles.
• Deliver training to large groups of staff based at services, understanding different learning styles and having the ability to adapt to learner needs.
• Have a detailed technical understanding of the system being implemented and its design, with awareness of the impact any changes made will have.
• Provided one-to-one support for colleagues relating to implementation.

Benefits with Voyage Care

• 25 days annual leave plus bank holiday.
• Employee discount app – offering discounts at leading retail stores and leisure attractions.
• Funded Blue Light Card – hundreds of discounts at high street retailers and restaurants.
• Enhanced family leave – so you can make the most of precious family moments.
• Supporting your wellbeing through access to a free 24/7 external counselling service.
• Access to external Wagestream app – allowing you to withdraw your pay as it’s earnt.
• Pension scheme and life assurance policy – offering security for you and your loved ones.
• Long service awards – to reward loyalty and longevity with Voyage Care.
• Refer a friend bonuses – earn money for referring hard‑working people like you.
• Comprehensive induction and commitment to ongoing training.