Implementation Manager - WorkDay (Day rate contract)

Handelsbanken; City Of London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible benefits package

Job summary

Handelsbanken seeks an Implementation Manager for the Modern Workplace program in London, supporting a busy delivery schedule and platform environments. The role requires hands-on governance and coordination across multiple systems and teams, with two days per week in the London office due to hybrid policy.

Ideal candidates will bring release management expertise, strong communication, and a track record in both waterfall and agile environments, delivering tangible value to customers and

Qualifications

• Experienced release/implementation manager.
• Knowledge of Digital & Modern Workplace initiatives.
• Vendor management experience.
• Excellent verbal and written communication skills.
• Ability to build effective networks with internal and external stakeholders.
• Experience with both waterfall and agile methodologies (e.g. Scrum).
• Desire to continually improve the service delivered to customers.

Responsibilities

• Overall Implementation Management according to the Handelsbanken Change Governance model.
• Create and maintain a team-wide release schedule and roadmap.
• Own environment/tenant readiness and governance.
• Ensure all deliveries have a detailed cut over plan for go-live readiness.
• Collaborate with Delivery Leads to support go-live readiness tasks.
• Contribute to a repeatable operational/service transition model.
• Manage external supplier relationships (Group & Third Party Vendors).
• Report progress and escalate challenges to deliver business value.
• Formally hand over to production and maintenance teams.

Skills

Release/implementation management

Digital & Modern Workplace best-pract

Vendor management

Communication skills

Stakeholder networking

Waterfall & Agile (Scrum)

Customer service improvement

Job description

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity. Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk. We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you. Check our Handelsbanken website for further information.

The opportunity

The Modern Workplace Workstream has been initiated to identify and deliver opportunities for modernisation and improvement in the digital workspaces our colleagues utilise to service our customers’ and business’ needs. The programme’s vision is to enable greater collaboration and communication between our colleagues and external collaborators, by delivering an inspiring digital workplace that enables innovation and engagement. An Implementation Manager is required to support the Modern Workplace team through a busy schedule of deliveries, through the management of platform environments, cut over / migration plans and go live readiness. All of the solutions we deliver are supplied by either external third parties or our parent company in Sweden (Group), so hands on stakeholder management is critical to our success. The ideal candidate will be a dynamic team player, comfortable working across multiple systems and teams. Presently, the team operates a hybrid working policy, spending two days a week in our London office.

Key responsibilities

• Overall Implementation Management according to the Handelsbanken Change Governance model
• Creation and maintenance of a team-wide release schedule and roadmap
• Ownership of environment / tenant readiness and adherence to governance
• Ensure all deliveries have a detailed cut over plan to support go live readiness
• Work in partnership with the Delivery Leads to support go-live readiness tasks
• Contribute to the build out of a repeatable operational / service transition operating model
• Manage external supplier relationships, including Group and Third Party Vendors
• Report progress, elevate challenges and ensure delivery of a solution that provides business value
• Formally hand over to the production and maintenance organisations

What we’re looking for

• Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
• Experienced release / implementation manager
• Well versed in industry best practice for Digital & Modern Workplace initiatives
• External vendor management experience
• Excellent verbal and written communication skills
• Has the ability to build effective networks with stakeholders, both internally and externally
• Experience in both waterfall and agile methodologies e.g. Scrum
• A desire to continually improve the service delivered to customers

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind. In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.