Implementation Manager (EOR) - EMEA

Multiplier; City Of London; Remote; GBP 35,000 - 50,000; Full time

Job summary

A forward-thinking global hiring firm in London is seeking a Customer Success Specialist to enhance the onboarding experience for clients. The successful candidate will build customer relationships and conduct training sessions to ensure understanding of the platform's features. Ideal applicants are detail-oriented, adaptable, and have experience in customer success or the HR SaaS industry.

Qualifications

• Experience in customer success or service roles.
• Ability to explain complex topics in concise language.
• Experience in the HR SaaS industry is a plus.

Responsibilities

• Build relationships with customers to achieve their objectives.
• Conduct onboarding training sessions for clients.
• Act as the primary point of contact during onboarding.

Skills

Customer relationship management

Communication skills

Detail-oriented

Organizational skills

Problem-solving

Adaptability

Job description

Overview

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About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals - (like you) - can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity.

We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.

What’s the opportunity?

What’s the opportunity?

Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level. We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

What you’ll do

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Schedule and conduct kick-off calls with new clients to understand their specific needs and goals
• Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform\'s features and functionalities
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience
• Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter
• Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap
• You will support our EMEA market and align with the timezone across EMEA.

You’ll be successful if

• You are customer obsessed, always putting our customers first and being there for them every step of the way
• You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills
• You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers
• You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment
• Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
• You have prior Implementation experience in EOR industry

Equal employment opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.