Implementation Manager

Zap; United Kingdom; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading payments provider in the United Kingdom seeks a Payments Manager to be the primary contact for internal teams and clients, ensuring smooth payment processes and addressing any issues. The role demands at least two years of experience in a technical support role within the payments industry, strong analytical skills, and excellent communication abilities. The company offers a competitive salary between £40,000 and £45,000 depending on experience, bonuses, and flexible working arrangements, all within a supportive remote work environment.

Benefits

Flexible working hours

39 days holidays plus birthday off

Full private healthcare coverage

Pension scheme

Service bonus

Employee wellness platform access

Qualifications

• At least two years experience in a support based or technical role within the payments industry.
• Understanding of payments ecosystem and terminology.
• Ability to liaise with multiple stakeholders both informed and uninformed.

Responsibilities

• Become the payments expert within the business.
• Analyse and recommend improvements to payment tools.
• Help onboard new clients and monitor transition.

Skills

Payments industry experience

Technical support and issue resolution

Data analysis

Communication skills

Analytical mindset

Tools

Google Workspace

Laravel

Job description

Zap is looking for a Payments Manager who can work with both our internal teams and our clients to unblock issues and drive growth. You’ll be friendly, analytical and outgoing - acting as a key technical resource and point of contact between Zap and key clients. This role involves technical analysis of our in‑house payment gateway, onboarding of new businesses, diagnosing issues, supporting clients, and driving operational performance.

Who are you?

We’re growing and we want you to grow too. We’re looking for someone who is ready for the next stage of their career, who is full of ideas and wants to be empowered to deliver them. You might have spent a few years learning the ropes at a payment provider and are keen to spread your wings and have more control.

You’re driven and eager to learn. You don’t mind challenging the status quo when it’s required and you have a great eye for detail.

Most importantly, you’re innovative and keen to find incremental improvements in every process.

What you’ll be up to:

• Payments Expert: You will become the payments expert within the business, becoming the go‑to person for internal teams and clients
• Data Analysis: You’ll analyse Zap Pay’s tools and recommend improvements to our development teams
• Onboarding: You’ll help onboard our new clients, submitting applications and then working with Acquirers and our in‑house support teams to monitor the transition period
• Problem Solving: Address any issues or concerns raised by clients promptly and effectively

Coordination: Act as the main point of contact between clients and Zap, engaging the necessary internal teams where appropriate and ensuring communication in both directions is open and transparent.

What we’re looking for:

We’re after someone who’s ready to jump in headfirst and get their hands dirty. Experience is great, but attitude is everything. Here’s what we’re keen on:

• At least two years experience in a support based or technical role within the payments industry
• Understanding of payments eco‑system and terminology
• Technical experience of working with gateway plug‑ins, APIs, WooCommerce and WordPress
• Ability to liaise with multiple stakeholders both informed and uninformed (Acquirers, Development Teams, Support Teams, Account Managers and clients)
• Analytical mindset with ability to review data, diagnose problems and recommend fixes
• A strategic thinker who can understand long term goals and devise plans to help Zap achieve them
• A self‑starter with exceptional organisational skills
• A willingness to learn all about Zap products and services as well as other complex industry topics
• Familiarity with tools like Google Workspace, Laravel and the Open Banking and Acquiring industries is a plus

• Salary is £40,000 – £45,000 DOE
• Company Bonus 10% of salary once company goals are met or at the company’s discretion
• Service Bonus of £1,000 per annum paid into your monthly salary up to 5 years £5,000
• We operate on a flexible hours system. That means that while your usual hours will be during normal business hours, you have plenty of flexibility within that. Want to take a long lunch break? No worries. Do your best work at 6 am? Go for it
• We’re a fully remote team, so no 8 am commutes into work
• Work hard, play hard – we offer a minimum of 39 days holidays a year (including bank holidays)
• You’ll also get an extra day off for your birthday, so no awkward work birthday parties
• We have a twice annual all‑team meeting, which ends with social with quarterly in‑person team meetings
• We supply any remote working tools and equipment you need
• We are Best Place to Work Certified company
• You’ll also get full private BUPA Healthcare & Dental coverage
• You will have access to VIVUP – staff benefits & wellbeing platform
• We’re a also pension‑providing employer