Implementation Manager

FoundryOS; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Workplace Pension Scheme

Private Medical Insurance

Private Dental Insurance

Group Income Protection

Group Life Assurance

24-hour mental health support

Equity Scheme (coming soon!)

Job summary

FoundryOS is seeking an experienced implementation and delivery expert to lead multi-client platform rollouts in the fintech space. You will handle system configuration, data migrations, and integrations, collaborating with client IT and business users to deliver high-quality outcomes.

You will drive end-to-end projects, shape the implementation playbooks, and work with product and engineering to align roadmaps with client needs. This role offers flexible hybrid working in London and beyond.

Responsibilities

• Lead end-to-end implementation projects for new clients - from discovery, solution design, implementation and launch.
• Contribute to our growth targets by delighting clients and ensuring implementation targets are met.
• Act as the primary technical and operational liaison for client teams, translating their requirements into tailored platform setups without unnecessary complexity.
• Balance technical, compliance and commercial considerations for us and our clients.
• Build, document, and continuously improve implementation playbooks for repeatability and quality.
• Support technical integrations (APIs, migrations, integrations with other systems) with a hands-on approach - troubleshoot and resolve issues.
• Train client teams, ensuring they’re confident using and administering the platform.
• Collaborate with product and engineering teams to shape priorities and advocate for client needs.
• Help shape our Implementation function from scratch: tools, metrics, knowledge bases, and best practices.

Job description

We're big believers in autonomous teams and iterative development. We're crazy about continuous improvement and knowledge sharing, and we want people who share our enthusiasm.

We strive to always build the right thing and build the thing right, so we place great emphasis on understanding exactly what our clients need and delivering quality products that exceed their expectations.

We think that high performing teams operate best through a model of build-it and run-it that comes from a deep curiosity about how our products work and how our clients use them. We use this foundation to build comprehensive product knowledge and industry expertise, but we're not dogmatic about it.

We operate in multiple build squads that operate independently but align to the same goals and ways of working. We recognise that different drives guide our roadmaps from client needs to commercial strategy to regulatory change and managing those dependencies are made through aligned team decisions.

We make client success everyone's business — what we are going to do and how we do it are team decisions.

We strongly believe that you grow expertise through hands‑on experience, rather than just theoretical knowledge, so our approach to product leadership is designed to give you deep exposure to our products, our clients, and the fintech industry really fast. And really often.

We build our product and tech function with focus on:

Understanding FoundryOS capabilities, industry needs and client use cases

Quality is at the heart of everything we do and not just a gate in a process

Leading client projects and roadmaps, planning and establishing best practices

Developing expertise in the financial services industry and regulatory environments

Building and maintaining exceptional client relationships through team excellence

About FoundryOS

We're big believers in autonomous teams and iterative development. We're crazy about continuous improvement and knowledge sharing, and we want people who share our enthusiasm.

We strive to always build the right thing and build the thing right, so we place great emphasis on understanding exactly what our clients need and delivering quality products that exceed their expectations.

We think that high performing teams operate best through a model of build-it and run-it that comes from a deep curiosity about how our products work and how our clients use them. We use this foundation to build comprehensive product knowledge and industry expertise, but we're not dogmatic about it.

We operate in multiple build squads that operate independently but align to the same goals and ways of working. We recognise that different drives guide our roadmaps from client needs to commercial strategy to regulatory change and managing those dependencies are made through aligned team decisions.

We make client success everyone's business — what we are going to do and how we do it are team decisions.

We strongly believe that you grow expertise through hands‑on experience, rather than just theoretical knowledge, so our approach to product leadership is designed to give you deep exposure to our products, our clients, and the fintech industry really fast. And really often.

We build our product and tech function with focus on:

• Understanding FoundryOS capabilities, industry needs and client use cases

• Quality is at the heart of everything we do and not just a gate in a process

• Leading client projects and roadmaps, planning and establishing best practices

• Developing expertise in the financial services industry and regulatory environments

• Building and maintaining exceptional client relationships through team excellence

About You

You’re an experienced implementer and delivery expert with a track record of successfully delivering multiple platform or software rollouts in client‑facing roles, ideally within finance, wealth, or private banking. You possess strong technical acumen, confidently handling system configuration, data migrations, and integrations, and you’re equally at ease collaborating with client IT as well as business users. Instead of seeing yourself simply as a project manager, you approach every engagement as a consultative partner - able to interpret, challenge, and distil even the most ambiguous requirements into clear, workable solutions.

Your organisational skills are proven, and you combine a structured approach with the flexibility to adapt to changing circumstances when required. You enjoy not only delivering high-quality implementations but also capturing learnings to help us build more scalable and repeatable processes for the future. Ideally, you’ve worked at or with financial services companies and understand the unique compliance, risk, and operational nuances they face. Communication comes naturally to you; you’re comfortable interacting with both technical and non‑technical teams, and you’re energised by the opportunity to help co‑create new ways of working as our client base grows.

Responsibilities

• Lead end‑to‑end implementation projects for new clients - from discovery, solution design, implementation and launch.

• Contribute to our growth targets by delighting clients and ensuring implementation targets are met.

• Act as the primary technical and operational liaison for client teams, translating their requirements into tailored platform setups without unnecessary complexity.

• Balance technical, compliance and commercial considerations for us and our clients.

• Build, document, and continuously improve implementation playbooks for repeatability and quality.

• Support technical integrations (think APIs, migrations, integrations with other systems) with a hands‑on approach - able to troubleshoot and resolve issues directly.

• Train client teams (and occasionally create simple training materials), ensuring they’re confident using and administering the platform.

• Collaborate with product and engineering teams to flag issues, shape roadmap priorities, and advocate for what clients truly need.

• Help shape our Implementation function from scratch: tools, metrics, knowledge bases, and best practices.

Location

We describe ourselves as “remote but not remote only”.

We believe work can be done anywhere but relationships and trust are built best face‑to‑face. And that the best teams take ownership for themselves.

We strongly believe our people should decide where they will do the best work for the company. We don’t support presenteeism, nor do we support missing important face‑to‑face meetings to receive an Amazon delivery at home. But if you take ownership of yours and your teams’ deliveries, and will work where you need to be to get the best outcome for the company, whether that be at home, in the office in London, or meeting strategic partners, then you’re for us.

Benefits

• 25 days holiday

• Birthday day off

• Workplace Pension Scheme

• Private Medical Insurance

• Private Dental Insurance

• Group Income Protection

• Group Life Assurance

• 24-hour mental health support

• Equity Scheme (coming soon!)

• Previous experience in client‑facing roles supporting SaaS implementations, systems integration, or in a product specialist/implementation consultant role - ideally within the financial services, wealth, or private banking sector.

• Technically fluent: comfortable with platform configuration, basic scripting/querying, and discussing APIs or data migration processes with client IT teams.

• Adept at managing both the business/user and technical/IT client stakeholders, understanding their unique challenges and translating between the two.

• Strong organisational and communication skills - able to run multiple projects simultaneously in a structured but pragmatic way.

• “Zero-to-one” mentality: you’re excited to help build and iterate our approach as we scale from our first clients upwards.

• Experience with regulatory, risk, or compliance processes in finance is a plus.

At FoundryOS we focus hard on getting the best talent into our team. We are committed to making our recruitment process transparent and simple.

We are committed to diversity and will always accommodate your needs during our hiring process.

We don't use AI or chatbots for interviewing; you will always be talking with a real person.