Implementation Manager

Story Terrace Inc.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property management firm is seeking a Senior Implementation Manager to manage client implementations and ensure high adoption rates of their SaaS platform. The ideal candidate will possess strong project management skills and experience in technical project delivery within a fast-paced environment. This role offers a competitive compensation package and benefits including health care, 25 days annual holiday, and opportunities for professional development.

Benefits

Competitive compensation package

25 days annual holiday

Private health care

Enhanced parental leave

Life insurance

Employee assistance program

Learning management system

Referral bonus

Pension scheme

Company-sponsored social gatherings

Qualifications

• 3+ years of client-facing technical project delivery experience in a fast-paced tech environment.
• Experience managing technical projects involving API-based system integrations.
• Previous experience in a SaaS environment is highly preferred.

Responsibilities

• Define project scopes and delivery timelines for clients.
• Establish proactive communication with clients and stakeholders.
• Manage multiple workstreams from initiation through BAU.
• Identify delivery risks and manage changes to meet objectives.

Skills

Collaboration across departments

Ownership and accountability

Attention to detail

Project management tools proficiency

Fluency in English

Problem-solving skills

Interpersonal skills

Tools

Asana

Jira

Job description

About Us

At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud‑based platform.

We harness cutting‑edge technology and data‑driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real‑time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world‑class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward‑thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

We are hiring for a full‑time Senior Implementation Manager/Implementation Manager to join our team. This is a client‑facing position requiring hands‑on experience delivering SaaS platform setups, including configuration, data readiness, access provisioning, workflow enablement and go‑live preparation.

You will support clients throughout their lifecycle on Plentific by managing technical setup/implementation requests and ensuring adoption remains high. The role requires the ability to analyse client processes, identify optimisation opportunities and help in designing scalable solutions aligned with their operational goals.

The key focus will be on proactivity, cross‑collaboration, quality control of the tasks, successful project completion and execution of relevant projects, while remaining aligned with the strategy, commitments, and goals of the organisation.

Working closely with clients in the UK, you will oversee onboarding projects as well as support internal teams on small‑scale technical integrations that drive automation and scalability.

To excel in this role, you must be highly organised, a strong communicator, and able to adapt quickly within a dynamic, fast‑paced environment.

Responsibilities

• Define accurate, realistic project scopes and delivery timelines that set clear expectations for clients and internal stakeholders
• Establish good relationship and proactive communication with the clients and internal stakeholders, and ensure they are kept abreast of the progress
• Align projects with company objectives and ensure stakeholders understand requirements and expectations
• Manage multiple workstreams from initiation through to BAU
• Build strong relationships with clients and internal teams, providing proactive and transparent communication
• Identify delivery risks, if any, and manage change when necessary to meet the project objectives
• Conduct internal and external Post Implementation Reviews (PIRs) to support continuous improvement
• Ownership of internal responsibilities such as reporting, control checks, knowledge base updates and process optimisation
• Escalate and resolve blockers across cross‑functional teams to ensure smooth execution

Requirements

Skills

• Strong collaboration across departments to achieve shared objectives
• High level of ownership and accountability, with the ability to deliver independently
• Exceptional attention to detail and thorough quality control of deliverables
• Proficiency with project management tools (e.g., Asana, Jira)
• Exceptional attention to detail and consistently performs thorough quality checks for deliverables
• Self‑starter attitude with the ability to find answers through internal resources
• Fluency in English across written, verbal and presentation contexts
• Strong problem‑solving and innovative thinking skills
• Highly collaborative and team‑oriented
• Excellent interpersonal skills with the ability to influence and negotiate effectively
• Knowledge of the PropTech ecosystem is a plus

Experience and Qualifications

• 3+ years of client‑facing technical project delivery experience in a fast‑paced tech or scale‑up environment
• Experience managing technical projects involving API‑based system integrations
• Demonstrated success working with internal and external stakeholders
• Previous experience in a SaaS environment is highly preferred

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.