Implementation Engineer

ClearCourse; Norwich; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company is seeking an Implementation Engineer to install and support EPoS systems in the hospitality industry. The role requires strong technical skills and offers a hybrid working model with numerous benefits. Join a dynamic team dedicated to delivering top-notch service and solutions.

Benefits

Hybrid working model

25 days of annual leave + birthday off

Volunteering days

Life Assurance & Group Income Protection

Private medical cover

Enhanced Company Pension contributions

Employee wellbeing perks

Enhanced maternity, paternity, and adoption pay

Generous training budgets

Qualifications

• At least 12 months of experience in a similar role.
• Strong knowledge of EPoS systems and software installations.

Responsibilities

• Install EPoS systems and associated software at client venues.
• Train clients on using the software effectively.
• Conduct system handovers and provide post-installation support.

Skills

EPoS systems

software installations

communication skills

troubleshooting skills

networking knowledge

Education

CompTIA A+ / N+ certification

Job description

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Job description:

Are you a Field Service Engineer looking for your next challenge?Do you have at least 12 months of experience in software installations? If so, this could be your next career step!

At TISSL, we are a market-leading technology company providing cutting-edge POS solutions to the hospitality industry, including Michelin-starred restaurants. With the recent surge in demand for our industry-leading software, we’re looking for a Field Service Engineer to take charge of system builds, customer training, and seamless installations.

What You’ll Be Doing:

• Install EPoS systems and associated software at client venues.
• Build and install customer-specific data onto the system.
• Train clients on using the software effectively.
• Ensure all systems are configured to meet client requirements before installation.
• Conduct system handovers and provide post-installation support.
• Maintain strong client relationships, offering expert guidance and troubleshooting.
• Work closely with internal teams to ensure smooth implementations.

What We’re Looking For:

• At least 12 months of experience in a similar role.
• Strong knowledge of EPoS systems, software installations, and card payment solutions. (Training will be provided.)
• Understanding of Cloud solutions.
• Strong PC and EPoS hardware knowledge.
• Excellent verbal and written communication skills.
• Software and hardware troubleshooting skills.
• Knowledge of Windows desktop & server environments.
• Basic networking knowledge (Routers, Switches, Firewalls, TCP/IP, etc.).
• CompTIA A+ / N+ certification (or equivalent technical knowledge).

Why Join TISSL?

We believe in rewarding our employees with a comprehensive benefits package that supports both your personal and professional growth, including:

• Hybrid working model with 25 days of annual leave + your birthday off
• Volunteering days to give back to the community
• Life Assurance & Group Income Protection for peace of mind
• Private medical cover with a cash plan for additional support
• Enhanced Company Pension contributions
• Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
• Enhanced maternity, paternity, and adoption pay
• Generous training budgets and reimbursement for professional memberships

Apply Now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  IT Services and IT Consulting

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