Implementation Control Analyst

DailyPay; Belfast; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading financial technology company in Northern Ireland is seeking an Implementation Control Analyst. This role involves ensuring quality in client implementations, conducting data analysis, and managing risks. The ideal candidate will possess analytical skills, a Bachelor's degree, and at least two years of experience in a related field. Join a dynamic team focused on operational excellence and customer satisfaction.

Qualifications

• Bachelor’s degree with 2+ years of data analytics, finance, or auditing experience.
• Strong Excel and analytical skills.
• High attention to detail.

Responsibilities

• Conduct comprehensive quality assurance and data analysis for new client implementations.
• Work collaboratively on operational functions and improve key performance indicators.
• Identify risks throughout the lifecycle of implementations.

Skills

Data analytics

Problem solving

Excel

Project management

Cross-functional communication

Education

Bachelor’s degree

Job description

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DailyPay provides an industry-leading earned wage access platform that gives your employ...

As an Implementation Control Analyst, you will work on a team focusing on implementations, reimplementations, new products, and the optimization of internal processes. We’re looking for people who are able to see both the big and small picture, with a detail-oriented and data driven approach to their day-to-day work.

In this role, you will complete high-volume and data-rich processes, with an eye towards constant improvement and optimization. To succeed, you will need to be an analytical, collaborative, and diligent self-starter. You will work cross-functionally with Client Success Managers, Implementations, Client Support, Payment Operations, and other internal teams to ensure successful implementations of our product to new clients.

The Implementation Control team is centered around the quality and risk of a client’s setup. This individual will be called upon to identify and address risk associated with modifications to client setups, product deficiencies, and process improvements, with a critical eye toward operational efficiency. The Implementation Control Analyst will work hand-in-hand with cross-functional stakeholders, to execute and improve upon day-to-day operations and processes, specifically focusing on minimizing operational loss on paydays.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

Technical Leadership and Expertise

Conduct comprehensive quality assurance and data analysis for new client implementations to mitigate operational risk exposure

Collect, analyze, and make decisions on customer data to minimize risk and drive program performance

Identify, investigate, and own payment and product issues by working with cross-functional teams to drive positive outcomes for customers and peers

Reconcile end-user account balances and investigate discrepancies

Organizational Influence and Advancement

Identify and minimize risks throughout the lifecycle of implementations & reimplementations

Make business decisions based on risk exposure for new and existing clients

Report, troubleshoot, and take ownership of incidents through resolution

Participate in strategic projects that drive revenue and reduced operational risk

Collaboration and Team Work

Work collaboratively on continued evolution of operational functions and drive improvement of key performance indicators

Work and communicate cross-functionally with internal stakeholders on all aspects of day-to-day operations

Become a subject matter expert in the end to end DailyPay systems and processes, advising peers on best practices for different customer scenarios

What You Bring to The Team:

Bachelor’s degree with 2+ years of data analytics, finance, or auditing experience

Ability to take initiative and be a proactive problem solver

Strong Excel and analytical skills

Excellent project management skills and a high level of attention to detail

Ability to adapt and thrive in a product knowledge-heavy environment

Strong troubleshooting and root cause analysis

Capacity to prioritize and handle multiple projects simultaneously

High quality cross-functional communication and interpersonal skills

Nice to Haves:

Previous experience at a rapid-growth company