Implementation Analyst New Edinburgh

Modulr Finance Limited; City of Edinburgh; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Share Options

Bonus

Flexible benefits

Wellbeing app

Holidays

Learning opportunities

Company-Wide Events

Bike to work / E-bike scheme

Job summary

Modulr Finance Limited is seeking an Onboarding Specialist to own technical onboarding projects, resolve troubleshooting issues, and ensure accurate, auditable delivery.

You will provide hands-on API and integration support, liaise with partners like Visa and Thredd, and work across product teams to drive smooth live deployments and BAU support.

Qualifications

• Experience in implementation, operations, or technical support within fintech or regulated environments.
• Hands-on troubleshooting experience with APIs and integrations preferred.
• Ability to deliver standard tasks independently within defined processes.
• Strong organizational and communication skills for cross-team collaboration.
• Curiosity about how automation and AI improve delivery quality.

Responsibilities

• Own onboarding projects by managing technical setup and ensuring accuracy.
• Provide hands-on, second-line technical support during onboarding and early go-live.
• Configure Modulr’s products, services, and integrations across client types.
• Collaborate with partners (e.g., Visa, Thredd) for integrations and go-live readiness.
• Coordinate access across sandbox and production environments and perform readiness checks.
• Use Postman to diagnose API issues.
• Manage onboarding tickets via Freshdesk and meet SLAs.
• Progress multiple onboarding cases concurrently to go-live.
• Identify internal dependencies and escalate blockers.
• Handover smoothly to Support or Account Management after criteria met.
• Document onboarding activity for audit and governance compliance.
• Continuously seek automation opportunities to improve onboarding efficiency.

Skills

APIs & integrations

Technical onboarding

Troubleshooting

Fintech/regulatory

Communication

Tools

Postman

Salesforce

Freshdesk

Job description

• Own technical onboarding and turn complexity into smoothgo ‑ lives.
• Support customershands ‑ on, providingsecond ‑ linehelp when it matters.
• Work across products and integrations with partners like Visa andThredd.

If so, we would love to hear from you!

Who We Are

Modulris the payments automation platform that streamlines money movement with accuracy,controland reliability – built to scale. Processing over 200mn transactions and £180bn annually,Modulris trusted by more than 6,000 businesses to automate payment and reconciliation workflows – removing manual work, lowercostsand reducing errors.

Modulrprovides a single platform for automating how money moves into and out of a business - including payroll, supplier payments, spend management and payment collection. With over a decade of experience as a regulated payments provider,Modulrdelivers the reliability needed to run mission-critical finance operations at scale.

• Support the delivery of onboarding projects by owning and managing technical setup, resolving troubleshooting issues, andmaintaininghigh levelsof process accuracy
• Provideworking ‑ leveltechnical support to customers and internal teams during onboarding and earlygo ‑ live, and act assecond ‑ linesupport during BAU for integration and cards enquiries, escalating complex issues appropriately
• ConfigureModulr’sfull suite of products, services, and integrations across all client types, ensuringaccuratesetup and consistent delivery standards
• Work withthird ‑ partypartners (e.g. Visa,Thredd) to support successful integrations, troubleshooting, andgo ‑ livereadiness
• Coordinate andvalidatecustomer access across sandbox and production environments, including credentials, permissions, and readiness checks
• Use tools such as Postman to diagnose and resolve straightforward API and implementation issues
• Manage and progress implementation/support tickets through Freshdesk, ensuringtimelyresponses,accurateupdates, and adherence to agreed SLAs
• Manage multiple onboarding cases concurrently, ensuring SLA adherence andtimelyprogression togo ‑ live
• Identifyand manage internal dependencies across Product, Compliance, Finance, and partner teams, escalating blockers whenrequired
• Coordinate clean handover to Support or Account Management once onboarding criteria are met
• Ensure all onboarding activity is well documented, auditable, and compliant with regulatory and internal governance standards
• Continuously seek opportunities to improve onboarding efficiency and accuracy through automation and the effective use ofAI ‑ enabledtools

Who You Are

Whatyou’ll need

• Experience in implementation, operations, or technical support within a fintech or regulated environment
• Working knowledge of APIs and system integrations, withhands ‑ ontroubleshooting experience preferred
• Comfortable independently delivering standard tasks whileoperatingwithin established processes and governance controls
• Able to solve a range of straightforward problems using standard procedures and clear escalation paths
• Strong organisational skills with the ability to manage multiple priorities effectively
• Clear and professional communication skills when working with both internal teams and external customers
• A curious mindset with a drive to explore how automation and AI can improve delivery quality and efficiency

Nice to haves

• Experience using tools such as Postman, Salesforce, or Freshdesk
• Exposure to payments products such as Cards, Direct Debits, or Faster Payments
• Experience working inscale ‑ uporfast ‑ paceddelivery environments
• A curious mindset and drive to explore how AI can make a real difference.

What We Offer You

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity tobenefitfrom any increase in share valuein the event ofa sale,merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays -33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.
• Company-Wide Events - Participatein collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

ModInclusion

At Modulr,we’recommitted to building a diverse,equitableand inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believeit’sthe right thing for our people,our business, and the community weoperatein.

Bysubmittingyour CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing [e-mail] - though this will withdraw you from consideration for the role.

Do you have the right to work in the country you are applying to?

What is your current Visa requirement?

As part of the recruitment process, candidates are advised that pre employment checks (PECs) shall be undertaken in order to secure a position with any of the Modulr Group entities. Every offer of employment will be subject to the satisfactory completion of various PECs. These checks may include, but are not limited to: Asylum & Immigration (Right to Work) check, financial checks/ credit check, basic level criminal history check, 5-year employment history check, adverse/ Negative media check, sanctions screening, qualifications & education checks. Please confirm you are happy to proceed on this basis?