Implementation Analyst

Accurx; Greater London; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Share options up to £7,000

Flexible working

Dog-friendly Shoreditch office

28 days holiday + bank holidays + up 4

Job summary

Accurx is seeking an Implementation Analyst to scale Scribe usage across NHS practices. You will lead training sessions, both online and in-person in NHS settings, ensuring a right-first-time onboarding experience and strong user confidence.

You’ll design training content, demo product capabilities, and leverage data, automation and AI to improve adoption and efficiency across the healthcare space.

Qualifications

• Engaging,Captivating trainer with strong customer experience
• Ability to build genuine relationships and partnerships
• Strong communication and presentation skills
• Interest in data, automation and AI to improve processes
• Comfort with training both online and in-person

Responsibilities

• Run training sessions for Accurx products, online or in NHS settings (30–300 people)
• Demo full functionality of products and stay updated on new features
• Design, build and test new training content
• Use data, automation and AI to improve user experience and adoption

Skills

Engaging trainer

Customer experience

Relationship building

Data/AI interest

Job description

Accurx is where conversations happen with and about patients in the NHS

For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication.

What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.

Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note‑taker that drafts medical notes in real‑time.

We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

The challenges you’ll solve as a Implementation Analyst

We take customer onboarding very seriously - we’re known for a ‘right first time’ approach when we set up in a practice and as an Implementation Analyst, you will have a huge impact in scaling Scribe usage and adoption across the NHS. Our products are designed for ease of use across the healthcare space, so ensuring our end users feel confident is essential - this is where you come in.

• Running training sessions for our users on Accurx products: this could be online or in person in NHS settings across the UK, covering between 30-300 people per session

• Demo-ing the full functionality of Accurx products: our products are updated regularly, so ensuring you’re fully up to speed on what’s new and what’s coming for our users is essential

• Designing, building and testing new training content: you’ll get to deliver content how you want to and try new things

• Using data, automation & AI to improve: we’re working on becoming truly AI native in 2026 and beyond, and we’re looking to adopt new practices to bring in automation and AI to make the lives of us and our end users even easier

You should apply if...

• You’re an engaging and captivating trainer

• User and customer experience is a top priority to you

• You pride yourself on building genuine relationships and partnerships

• When you spot something not working, you're quick to raise the issue and be part of the solution

• Versatility is your strong suit - you can work independently or as part of a team

• You’ve used data, automation and AI to make life easier, either in your professional or personal life

• You have a passion for healthcare, Tech for Good or the NHS - we can teach you what you need to know, but you have to be passionate about our mission to Solve Healthcare Productivity

What’s in it for me?

You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication

• £32,000 - £45,000 salary + share options up to £7,000

• Benefits to suit you:adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life

• Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm

• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year

• Family matters: We offer enhanced parental leave, fertility support and parental loss support

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

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