Implementation Administrator

ClearCourse Careers; Warwick; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking an IT Support professional to ensure a smooth journey for clients from project initiation to ongoing support. Responsibilities include managing communications for multiple projects, training clients on systems, coordinating website redesigns, and providing exceptional customer service. Strong organization and communication skills are essential. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Proven experience in IT support and client communication.
• Ability to manage multiple projects simultaneously.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage communication streams for multiple client projects.
• Deliver effective client training on modular systems.
• Coordinate website redesign project communication.
• Provide excellent customer service throughout client journeys.
• Assist with general duties related to hardware setups.

Job description

Company Description

ClearCourse

Job Description

Are you an experienced IT Support professional looking for your next exciting career move? We are seeking an organised and customer-focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support.

Responsibilities

• Project Management & Communication: Manage communication streams for 8-10 ongoing client projects simultaneously. Keep customers informed about project planning, training schedules, and installation timelines.
• Client Training: Learn our modular system (tee times, competitions, membership, etc.) to a high standard and deliver effective training to club staff on these modules.
• Website Project Coordination: Act as the primary communication link for website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently.
• Customer Service: Provide excellent day-to-day customer service, ensuring people are kept informed and expectations are managed throughout their journey.
• Additional Duties: Assist with other general duties, which may include learning hardware setups.