Impactful SQL Application Support Analyst

System C; Queen's Island; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology company in Northern Ireland is looking for an SQL Application Specialist to provide support for clinical products. The role involves managing customer issues, troubleshooting tickets, and utilizing tools like JIRA and Microsoft SQL. Ideal candidates will have strong communication skills, experience with remote support, and preferably an ITIL Foundation qualification. This role offers the chance to work with cutting-edge technology that impacts health and social care across the UK.

Qualifications

• Knowledge of providing remote support for software applications.
• Ability to triage and troubleshoot application-related tickets.
• Experience with Microsoft SQL Database Administration.

Responsibilities

• Manage the support of customer issues using the ITSM tool.
• Investigate incidents related to the products and use Microsoft SQL.
• Ensure ITIL process is followed for all incidents.

Skills

Remote support for software applications

Triage and troubleshooting

Knowledge of JSON / XML payloads

Microsoft SQL Database Administration

Web Services and technology

Technical troubleshooting

Communication skills

Organisational ability

Technical documentation

Customer relationship skills

Education

ITIL Foundation qualification

Tools

JIRA

Confluence

Microsoft Azure

Job description

A technology company in Northern Ireland is looking for an SQL Application Specialist to provide support for clinical products. The role involves managing customer issues, troubleshooting tickets, and utilizing tools like JIRA and Microsoft SQL. Ideal candidates will have strong communication skills, experience with remote support, and preferably an ITIL Foundation qualification. This role offers the chance to work with cutting-edge technology that impacts health and social care across the UK.