Impactful Mental Health Benefits & Debt Advisor

NFP People Limited; Crawley; On-site; GBP 25,000 - 31,000; Full time

Job summary

Not For Profit People is seeking a Mental Health Debt and Benefits Advisor to support clients in Crawley, maximising income, addressing debt, and improving financial wellbeing with holistic, person‑centred advice.

You will work across hospitals, outreach locations, community venues, and offices, delivering specialist benefits guidance and debt casework while maintaining accurate records and meeting funding reporting requirements.

Qualifications

• Experience of providing welfare benefits and/or debt advice.
• Knowledge of the UK benefits system, including disability and means-tested benefits.
• Experience supporting vulnerable clients with complex needs.
• Strong interviewing and advocacy skills.
• Ability to manage a varied caseload and prioritise competing demands.
• Commitment to equality, inclusion and safeguarding.

Responsibilities

• Provide specialist benefits advice and debt casework to individuals affected by mental health problems.
• Take an income maximisation approach by identifying grants, charitable funding opportunities, and other sources of financial support.
• Complete benefit application forms and assist clients with mandatory reconsiderations, appeals, and challenges to benefit decisions.
• Deliver timely, accurate, and person-centred advice, ensuring clients receive a holistic service that addresses wider support needs.
• Provide advice across a variety of settings, including hospitals, healthcare outreach locations, community venues, and office environments.
• Develop strong working relationships with healthcare professionals, referral partners, and internal teams to manage referrals and progress client cases effectively.
• Support clients through multiple communication channels, including face-to-face appointments, telephone, email, video conferencing, and written correspondence.
• Ensure compliance with Advice Quality Standard (AQS) requirements, organisational policies, and quality assurance procedures.
• Maintain accurate case records, client outcomes, monitoring information, and funder reporting requirements using case management systems.
• Meet personal and team performance targets while contributing positively to service development and continuous improvement initiatives.
• Participate actively in team meetings, supervision, training, and professional development activities.

Skills

Welfare benefits advice

Debt advice

Case management

Interviewing

Communication

Advocacy

Collaboration

Tools

Case management systems

Job description

Not For Profit People is seeking a Mental Health Debt and Benefits Advisor to support clients in Crawley, maximising income, addressing debt, and improving financial wellbeing with holistic, person‑centred advice.

You will work across hospitals, outreach locations, community venues, and offices, delivering specialist benefits guidance and debt casework while maintaining accurate records and meeting funding reporting requirements.