Immigration Caseworker

Borderless Immigration; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Private medical insurance

Gym in Shoreditch Exchange

Cycle to Work scheme

Employer pension contributions via Smа

Job summary

Borderless Immigration is seeking an Immigration Case Worker in London to support our Advisors by managing core casework for visa submissions and sponsorship applications.

You’ll work with CSMs, Ops, Support and Product to keep customer journeys compliant and efficient while maintaining high submission quality.

Qualifications

• Attention to detail and consistent accuracy in casework.
• Ability to manage time effectively in a fast-paced environment.
• Strong written and verbal communication to explain complex immigration topics.
• Proactive problem-solving to identify inefficiencies and propose improvements.
• Experience in immigration casework, legal support, or related fields is preferred.
• Customer-obsessed approach with a focus on quality and compliance.
• Excellent collaboration across teams to support registration and sponsorship workflows.

Responsibilities

• Draft accurate and efficient casework for immigration submissions
• Ensure high standards in application quality and turnaround time
• Track submission metrics such as approvals vs. rejections
• Use our Borderless platform
• Collaborate with key teams across the business to resolve blockers and improve workflows

Skills

Attention to detail

Time management

Communication

Problem solving

Job description

About Borderless

Borderless is simplifying the complexity of global immigration, starting with the UK.

Immigration is one of the most important - and most broken - systems in the global economy. It’s shaped human history, yet businesses and individuals hit friction at every turn, and government policy lurches with the political cycle.

Our vision is simple: a world where borders are no longer barriers, empowering the ambitious, wherever they are.

Backed by Entrepreneur First and Backed.VC, we’re already supporting 600+ businesses, 15,000+ workers and scaling fast into new sectors and markets.

Around 25% of our workforce is sponsored, and we proudly offer visa sponsorship as part of our hiring process.

Role: Immigration Case Worker

We’re growing fast, and with that growth comes the need for more sharp, detail-oriented professionals to help power our mission. As an Immigration Caseworker, you’ll play a key role in supporting our Immigration Advisors by managing core casework that ensures efficient, high-quality visa submissions and sponsorship applications.

You’ll be part of a high-performing team and work cross-functionally with CSMs, Ops, Support, and Product to keep our customer journeys seamless and compliant.

What You’ll Be Doing

• Draft accurate and efficient casework for immigration submissions
• Ensure high standards in application quality and turnaround time
• Track submission metrics such as approvals vs. rejections
• Use our Borderless platform
• Collaborate with key teams across the business to resolve blockers and improve workflows

You Should Apply If

• You have great attention to detail and consistently catch small errors others miss
• You thrive in fast-paced environments and can work quickly without sacrificing accuracy
• You’re a problem-solver who spots inefficiencies and proposes practical improvements
• You can prioritise competing tasks and manage your time independently
• You’re comfortable communicating complex topics simply and clearly
• One more here - customer obsessed
• Experience in immigration casework, legal support, or similar fields

Interview Process

• 30 min screening call with Talent
• 45 min interview with Senior Product Operations Manager
• In person final interview with the team and hiring manager

Benefits

• 3 days in office, 2 days remote
• Monthly company in-office lunches
• Monthly company team events
• Annual offsite (our last one was in Palma!)
• Comprehensive private medical insurance.

Holidays & Remote Work

• 25 days holiday each year + 3 days between 25th December and 31st January, plus bank holidays
• 1-week work-from-anywhere policy

Growth & Development

• £500 annual Learning & Development budget
• 6-month performance reviews and promotion opportunities

Equipment & Other Perks

• Laptop and peripherals — whatever you need to work effectively
• Cycle to Work scheme
• Employer pension contributions via Smart Pension
• Access to Spill (mental health support)
• Gym in Shoreditch Exchange
• Onsite barista