Imaging Support Worker

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 24,000; Full time

Job summary

Bristol NHS Foundation Trust is looking for enthusiastic Imaging Support Workers to join the ISW team across CT, MRI, Ultrasound, X-ray and Nuclear Medicine.

This entry‑level Band 2 role offers a development pathway to Band 3 and may involve working across multiple sites including Southmead Hospital, Cossham Hospital, Yate Community Health Centre and Clevedon Community Hospital. Flexible working options and group interviews may apply.

Qualifications

• Minimum two GCSE/O level qualifications including English and Mathematics.
• Completion of the Care Certificate or willingness to complete.
• Willingness to undertake additional training and competencies.

Responsibilities

• Act as a chaperone during examinations as required.
• Assist in imaging rooms, providing explanations and reassurance.
• Aiding dressing and undressing of patients.
• Perform reception duties when required and support ward clerical tasks.
• Maintain a clean, comfortable environment and protect patient confidentiality.
• Collaborate with radiographers, radiologists and nurses to deliver patient care.

Skills

Chaperone

Patient care

Reception duties

Teamwork

Education

GCSEs including English and Maths

Care Certificate or willingness to complete

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance.

When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content‑based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

We are looking for enthusiastic, caring and motivated individuals to join our Imaging Support Worker (ISW) team. We have a range of full‑time and part‑time opportunities available, with a variety of shift patterns across our services.

As an Imaging Support Worker, you will play an important role in helping patients feel welcomed, supported and cared for throughout their visit. Working alongside our multidisciplinary imaging teams, you will contribute to the delivery of high‑quality services across CT, MRI, Ultrasound, X‑ray and Nuclear Medicine.

You may work across one or more of our sites, including Southmead Hospital, Cossham Hospital, Yate Community Health Centre and Clevedon Community Hospital.

This is an entry‑level Band 2 position with a supported development pathway to Band 3 following successful completion of the required competencies.

Due to the anticipated high level of interest, interviews for these roles will be conducted in a group format.

Want to understand more about Imaging at Bristol NHS Foundation Trust? Take a look at our video here!

As Part Of Our Team, You Will

• Welcome and support patients before, during and after their examination or procedure.
• Provide reassurance and practical assistance to patients during their visit.
• Act as a chaperone when required.
• Help coordinate patient flow within the department to ensure services run smoothly and efficiently.
• Support reception, administrative and portering activities as required.
• Work closely with radiographers, radiologists, nurses and other colleagues to deliver an excellent patient experience.

This is a rewarding role for someone who enjoys helping others, thrives in a busy environment and is committed to delivering outstanding patient care.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Clinical

Detailed job description and main responsibilities

• Acting as a chaperone whilst undergoing some examinations
• To assist in the Imaging rooms, giving explanations and reassurance
• Aiding dressing and undressing
• To be able to undertake reception duties when required
• Help to promote and maintain a clean, comfortable and tidy environment in the department, which meets the needs of patients, their relatives/carers and friends
• Contribute to accurate written and computerised documentation relevant to patient care ensuring confidentiality of patient information at all times.
• Assist the multi professional team to prepare and support patients undergo treatment and/or investigation maintaining privacy and dignity at all times
• Chaperone patients during intimate procedures as required.
• Escort and transport non-acute patients with no treatment in progress and/or their relatives/carers to other wards and departments within the Trust , via wheelchair, beds and trolleys
• Be aware of the importance of good health and the health education needs of patients as identified within individual care plans.

After completion of the appropriate training

Prepare and undertake agreed clinical activities (These will vary between wards and departments) such as:

• Receive and store medication and products
• Use of mechanical aids to assist movement and handling of patients
• Assist with the preparation of trolleys for use in clinical areas

Reception

Promote a friendly and welcoming environment for both staff and visitors in order to inspire confidence in the department and Trust.

• Receive and assist patients and all visitors attending the department in a courteous and professional manner.
• Ensure request forms and other documentation is correctly completed in line with departmental procedures.
• Maintain and update accurate attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS)
• Update the electronic hospital system to ensure the correct patient details are available on the CRIS.
• Confidently deal with queries coming through the department via telephone and face to face.
• Receive and accurately pass on information to relevant personnel.
• Deal with incoming post and distribute throughout their area and where necessary re‑direct to the correct area.
• Perform general clerical duties and work within clerical teams under the office supervisor.

Personal Responsibilities

• Maintain personal standards of hygiene and promote universal precautions to limit cross infection
• To wear uniform as agreed by North Bristol Trust
• Participate in training and development programmes as identified by the department Manager and contribute to the development of others
• Keep up to date with changing practice attend Trust training programmes as required
• Ensure the Trust’s Policies and Procedures are known and followed
• Refer to the registered Radiographer/Nurse regarding any situation which is not within your current responsibility

Person specification

Education/Training

Essential criteria

• Minimum two GCSE/O level qualifications, to include English Language and Mathematics C or above
• Completion of the Care Certificate or willingness to complete
• Willingness to complete additonal traning and competencies

Knowledge, Skills & Abilities

Essential criteria

• Knowledge of IT systems including Microsoft word and outlook, good keyboard skills and a willingness to learn new IT packages
• Ability to work on multiple tasks with interruptions from more than one service user
• Must be able to produce work of an accurate and high standard, with competence in writing and recording information

Work Experience

Essential criteria

• Experience of having worked in a patient/customer focused environment
• Experience of clerical and administrative duties, evidence of working to tight deadlines
• Must be able to work as a member of a team and work independently
• Experience of time management skills and prioritising work

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.