Imaging Receptionist

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization in Milton Keynes is seeking an Imaging Receptionist. The role involves being the first point of contact for patients, performing a variety of tasks including booking appointments and managing inquiries. Candidates should have good GCSE qualifications, experience in a customer-facing role, and proficiency in Microsoft Office. The position requires strong interpersonal skills and a commitment to providing excellent customer service. Flexible working options available.

Benefits

Flexible working options

Training and development opportunities

Qualifications

• Ability to data input and retrieve information on a computerized system.
• Previous experience in a receptionist and/or client facing support role.
• Knowledge of Microsoft packages especially Word and Outlook.

Responsibilities

• Provide reception duties and administrative support in the imaging department.
• Greet patients and handle enquiries both in person and via telephone.
• Coordinate and organise own workload efficiently.

Skills

Computer Literacy

Customer service skills

Interpersonal skills

Ability to prioritise

Verbal and written communication skills

Education

2 GCSEs at grade 4 or above including Maths or English

Tools

Microsoft Word

Microsoft Outlook

Job description

Go back Milton Keynes University Hospital NHS Foundation Trust

Imaging Receptionist

The closing date is 03 December 2025

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.

This involves a whole range of tasks covering: receiving and booking in patients; including registering new patients on to the hospital CRS system, printing identification labels, scanning request cards, and electronically allocating and distributing reporting.

You will be liaising with the general public and staff at all levels and helping with any queries they may have.

Please note that this post is subject to an initial probationary period on six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Interview date: 17/12/2025

This role cannot be sponsored.

Main duties of the job

To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.

Dealing with enquiries and greeting patients at reception in a professional and courteous manner.

As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures.

To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).

When trained the post involves booking of both new and follow up x‑ray appointments.

To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities (i.e., X‑ray, CT, MRI, ultrasound, etc), patient surveys (i.e., family friendly tracker (FFT)), training, filing, handling e‑mails/post, photocopying, printing identification labels, scanning onto CRIS hard copy imaging referral documentation, etc.

The post holder will also cover other imaging receptionists during periods of sickness/leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.

About us

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state‑of‑the‑art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24‑bed wards – and the recently approved Women and Children's Centre, set to open by 2030.

Job responsibilities

Communication and relationship building

The post holder will:

• Have regular daily communication with patients and relatives, both in person and by telephone.
• Appropriately handle barriers to understanding for example anxious patients, cultural differences, language or communication difficulties.
• Liaise closely with all levels of imaging staff, other clinicians, departments, areas, and trusts regarding all aspects of administration of the patient attendance, via the use of paper and/or computed information.
• Check with line manager prior to the disseminate of imaging reports to GPs and other parties when required by telephone.

Responsibilities for analysis

The post holder will:

• Use high levels of analytical and judgement skills when dealing with imaging enquiries. Referral information should be analysed to resolve problems for patients, carers and staff in relation to scheduled appointments.
• Once trained, electronically allocate and distribute referrals requiring reporting.

Responsibilities for planning & organisation of activities

The post holder will:

• Coordinate and organise own workload.
• Be aware of departmental workload and assist as necessary.
• Ensure the reception area is kept clean and tidy.
• Deal with care records ensuring patient records are available to imaging team and in order for the start of list and where needed carers/interpreters/transport is organised.
• Hold a working knowledge of imaging A&C areas and imaging modalities operating within the trust.
• Organise multiple patient attendance imaging lists to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.
• Ensure that appropriate confirmation x‑ray letters are sent to patients, with information of their appointment time, date and location, and include any relevant preparation and instructions that are required.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

• 2 GCSE at grade 4 or above of which 1 must be Maths or English. Alternatively, candidates must be able to demonstrate an appropriate level of knowledge gained from previous reception experience.

Experience

• Ability to data input and retrieve information on a computerized system.
• Previous experience in a receptionist and/or client facing support role.
• Knowledge of Microsoft packages especially Word and Outlook.
• Previous experience in the NHS in an administrative and/or patient facing support role.

Skills

• Computer Literacy
• Able to work as part of a team and independently
• Ability to prioritise
• Ability to maintain a professional attitude in a pressured environment
• High quality customer service skills
• Good interpersonal skills
• Willingness to learn

Personal and people development

• Must be adaptable and flexible
• Able to work under pressure
• Calm and empathetic disposition and able to deal with confidential issues with discretion, tact and diplomacy
• Methodical with a high degree of accuracy and precision
• Desire to achieve and sustain high standards
• Able to organise and manage own workload to meet deadlines

Communication

• Effective and confidential listening, verbal and written communication skills.
• Ability to communicate with staff at all levels.

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.
• Must be willing to travel to other trust sites to ensure imaging reception cover.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust