Imaging Receptionist

Milton Keynes University Hospital NHS Foundation Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A university teaching hospital in the UK is seeking a receptionist to provide customer service and administrative support within the imaging department. The role includes booking patients, managing queries, and supporting the A&C team. Ideal candidates will have experience in customer service and strong communication skills. This position offers a chance to contribute to an inclusive workforce and grow your career in a supportive environment.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong communication skills to liaise with patients and staff.

Responsibilities

• Handle reception duties including patient bookings and queries.
• Support imaging service with administrative tasks.

Job description

Overview

The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.

This involves a whole range of tasks covering the following:

• Receiving and booking in patients, including registering new patients onto the hospital CRS system, printing identification labels, scanning request cards, and electronically allocating and distributing reports.
• Liaising with the general public and staff at all levels and helping with any queries they may have.
• Greeting patients at reception in a professional and courteous manner.
• Adhering to the Trust’s Access Policy and Standard Operating Procedures.
• Communicating with patients and referrers over the telephone to deal with a variety of queries and detailing communication on CRIS.
• Booking both new and follow‑up x‑ray appointments once trained.
• Supporting the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities (X‑ray, CT, MRI, ultrasound, etc.), patient surveys (e.g., family friendly tracker), training, filing, handling e‑mails/post, photocopying, printing identification labels, scanning onto CRIS, and other related tasks.
• Covering other imaging receptionists during periods of sickness or leave, and participating in duties and responsibilities within the wider imaging A&C team as required by service needs.

Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community. The role provides efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.

About the Hospital

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting‑edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium‑sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. We are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We also offer a growing portfolio of specialist services, including a state‑of‑the‑art Radiotherapy Centre opened in January 2025, neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. Further investment is underway, including the construction of Oak Wards and the Women and Children’s Centre set to open by 2030.