IG Support Officer

Norfolk and Suffolk NHS Foundation Trust; Norwich; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

The Information Governance Support Officer role at Norfolk and Suffolk NHS Foundation Trust ensures compliance with NHS and international information governance standards, including GDPR, the Data Protection Act, FOI and ISO27001. You will be the first point of contact for IG queries and coordinate across Information Governance, Information Rights and Information Security teams to handle complex cases.

The post holder will support information sharing, information requests, confidentiality and

Qualifications

• Information Governance qualification and training required.
• Three years' relevant administrative experience.
• Qualification in an ICT/IG related subject.
• Experience in NHS IG standards is desirable.

Responsibilities

• Provide an initial contact point for IG queries and coordinate across Information Governance, Information Rights and Information Security teams.
• Advise and support information sharing, management of information requests, confidentiality, training and information risk management.

Skills

IG knowledge

GDPR awareness

Data Protection Act

Education

IG qualification (BCS)

Administrative experience (3 years)

ICT/IG related subject

Job description

Main area IG Support Officer to the Information Governance Officers Grade Band 4 Contract 6 months (Fixed Term or Secondment) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 246-COR7970867-B

Site County Hall Town Norwich Salary £28,392 - £31,157 gross per annum (pro rata) Salary period Yearly Closing 03/09/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

The Information Governance Support Officer ensures the Trust complies with NHS, national and international information governance regulations, including GDPR, the Data Protection Act, FOI, and ISO27001. Acting as the first point of contact for Information Governance queries, the role provides advice and support on information sharing, information requests, confidentiality, training, risk management, and related policies and procedures. The post holder coordinates and assigns queries across Information Governance, Information Rights and Information Security teams, ensuring timely, accurate handling of complex cases and escalating issues to senior management when required.

Main duties of the job

The post holder will provide an initial contact point for all queries received within the Information Governance service. Communicates effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards. Acts as a touchpoint for internal and external contacts.

They will advise and support including, information sharing, management of information requests, investigation processes, confidentiality agreements, training, information risk management, policies and procedures. The post holder is responsible for ensuring relevant queries and requests are assigned to staff within Information Governance, Information Rights and Information Security teams.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Person specification

Qualifications

• Information Governance qualification and training e.g. Data Protection Foundation Level (BCS)
• Three year’s relevant administrative experience
• Qualification in an ICT/IG related subject

Experience

• Recent experience in NHS IG standards
• Recent experience of undertaking risk assessments
• Experience of promoting and delivering training, education and awareness in IG issues

Skills

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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