IFS ERP Functional Analyst - Supply Chain & CRM

Adler & Allan; Harrogate; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Enhanced maternity pay and leave

Company pension

Life assurance (x4 salary)

Medicare Cash Plan (with dependants)

Refer a friend scheme

Employee assistance programme

Competitive annual leave

Job summary

Adler and Allan is seeking an experienced IT Functional Analyst to bridge business needs and technology, with a focus on the IFS ERP system across Supply Chain procurement and CRM. The role requires analysing processes, delivering improvements, and working with development teams as needed.

You will develop specifications, conduct UAT, plan delivery, train users, and maintain comprehensive documentation while ensuring compliance with IT security policies and industry standards.

Qualifications

• Degree in Information Technology, Business Administration, or related field.
• 3+ years of experience as an IT Functional Analyst or in a similar role.
• Strong understanding of business processes, system integrations, and software development lifecycles.
• Experience of the IFS ERP system.
• Proficient in gathering and documenting business requirements, creating process maps, and writing functional specifications.
• Experience with data analysis and reporting tools (Excel, Power BI, Tableau).
• Certification in ITIL, PMP, or similar credentials.
• Manufacturing or services industry experience.
• Experience of ClickLearn

Responsibilities

• Identify opportunities for improvement with business users.
• Analyse and document improvements and identify technology options to deliver them.
• Develop functional specifications, system workflows, and detailed design documentation.
• Configure improvements in IFS ERP or work with development teams; lead UAT.
• Plan and manage the delivery of improvements within budget and schedule.
• Provide ongoing support to business users and address system issues.
• Develop and deliver training materials for users.
• Maintain documentation of configurations, requirements and processes.
• Monitor performance of implemented solutions against objectives.
• Ensure dashboards within IFS and the data warehouse are up to date.
• Align deliveries with IT security policies and regulations.
• Support and contribute to the wider IT organisation.
• Stay updated with industry trends to recommend innovative solutions.

Skills

IFS ERP

Business processes

UAT

Data analysis

Power BI

Tableau

Excel

Cross-functional teams

Communication skills

Education

Degree in IT

Tools

ClickLearn

Power BI

Tableau

Excel

Job description

Adler and Allan is seeking an experienced IT Functional Analyst to bridge business needs and technology, with a focus on the IFS ERP system across Supply Chain procurement and CRM. The role requires analysing processes, delivering improvements, and working with development teams as needed.

You will develop specifications, conduct UAT, plan delivery, train users, and maintain comprehensive documentation while ensuring compliance with IT security policies and industry standards.