IFM Site Director: Strategic Client & Operations Leader

JLL; East Midlands; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global real estate services provider is looking for a Site Lead – Raynesway to drive operational excellence and build strong client relationships. The successful candidate will have extensive facilities management experience, strong leadership skills, and a bachelor's degree in a relevant field. This role involves leading a team, ensuring seamless service delivery, and managing client relationships to enhance satisfaction and performance in a dynamic environment.

Qualifications

• 10+ years of facilities management experience with 5+ years in client-facing leadership roles.
• Proven track record in IFM or multi-service facilities management environments.
• Exceptional relationship-building and client management capabilities.

Responsibilities

• Serve as the primary client interface and relationship owner for the IFM account.
• Lead the IFM service delivery model including operations and support services.
• Manage IFM contract budgets and financial performance for the site.

Skills

Relationship-building

Strategic thinking

Operational excellence

Leadership

Change management

Education

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

Tools

IWMS and performance management systems

Job description

A global real estate services provider is looking for a Site Lead – Raynesway to drive operational excellence and build strong client relationships. The successful candidate will have extensive facilities management experience, strong leadership skills, and a bachelor's degree in a relevant field. This role involves leading a team, ensuring seamless service delivery, and managing client relationships to enhance satisfaction and performance in a dynamic environment.