IFA Administrator

Brancaster House Financial Planning; Norwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Brancaster House Financial Planning in Norwich is seeking an experienced Senior Financial Administrator to lead the firm's administrative function and work closely with the Managing Director and advisers.

This office-based role offers ownership, structure and a long-term career in a regulated IFA environment, with opportunities to mentor staff and improve back-office processes.

Qualifications

• Experience within an IFA or FCA-regulated financial advice firm is required.
• Knowledge of regulated processes, documentation and compliance is essential.
• Highly organised, accurate and detail-focused.
• Strong written and verbal communication skills are important.
• Professional, proactive approach to client service is expected.

Responsibilities

• Acting as the lead administrator for the business, overseeing day-to-day administrative operations.
• Managing back-office processes within an FCA-regulated IFA environment.
• Full use and oversight of the firm's back-office system, with Intelliflo / iO essential to management of client records and adviser workflows.
• Overseeing new business processing and tracking, reporting and ongoing servicing.
• Supporting advisers with client onboarding and fact-find activities, and new business processing (pensions, ISAs, investments and protection).
• Provider liaison, tracking and follow-ups; pre- and post-meeting administration.
• Ensuring accurate maintenance of client records, valuations and documentation; supporting compliance-related administration.

Skills

IFA experience

Regulated environment

Attention to detail

Organisational skills

Communication skills

Client service

Tools

Intelliflo / iO

Job description

£28,000 - £36,000 per annum, dependent on experience

Brancaster House Financial Planning is a well-established, independent and FCA-regulated financial planning firm based in Norwich. We provide high-quality, client-focused advice to individuals and business owners and are now looking to appoint an experienced Senior Financial Administrator to lead our administrative function.

This is a key, senior position within the business, ideal for someone with strong experience in an IFA or regulated financial services environment who wants responsibility, stability and a long-term career role.

Please note: this role is specifically for candidates with experience in financial planning / IFA administration. It is not suitable for general or non-regulated administration backgrounds.

The Role

As Senior Financial Administrator, you will be the administrative lead for the firm, working closely with the Managing Director and advisers to ensure the smooth running of the office and delivery of an excellent client experience.

This role is mostly office-based in Norwich and suited to someone who enjoys ownership, structure and being central to how a professional financial planning business operates.

Key Responsibilities

• Acting as the lead administrator for the business, overseeing day-to-day administrative operations
• Managing back-office processes within an FCA-regulated IFA environment
• Full use and oversight of the firm's back-office system, with Intelliflo / iO essential to the management of:
• Client records and data
• Adviser workflows
• New business processing and tracking
• Reporting and ongoing servicing
• Supporting advisers with:
• Client onboarding and fact finds
• New business processing (pensions, ISAs, investments and protection)
• Provider liaison, tracking and follow-ups
• Pre- and post-meeting administration
• Ensuring accurate maintenance of client records, valuations and documentation
• Supporting compliance-related administration, record-keeping and audit readiness
• Ownership of workflows, templates and system processes to improve efficiency and consistency
• Acting as a professional and personable point of contact for clients
• Supporting and mentoring other administrative staff as the business develops

About You

You will:

• Have previous experience within an IFA or FCA-regulated financial advice firm
• Have good to advanced working knowledge of Intelliflo / iO (essential)
• Understand regulated processes, documentation and compliance awareness
• Be highly organised, accurate and detail-focused
• Be confident managing workloads independently and taking ownershipHave strong written and verbal communication skills
• Take a professional, proactive approach to client service

Senior-level administration experience within financial services is highly desirable.