Identity Technical Specialist

M&G plc; Stirling; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension up to 18%

Share Save & SIP

38 days annual leave

Job summary

M&G plc in Stirling is seeking an Identity Technical Specialist to secure, stabilize and simplify identity services. You will split time between day-to-day 3rd line operational support and onboarding applications for SSO into Entra ID, working with teams across Technology and the business.

The role sits in a specialist Security team and offers the chance to modernise identity services while delivering meaningful change that has real impact in a regulated environment.

Qualifications

• Strong hands-on technical experience in identity operations including Active Directory and Entra ID.
• Experience delivering and supporting SSO integrations in a controlled environment.
• Practical experience with Conditional Access and applying security controls consistently.
• Strong attention to detail and ability to produce clear documentation.
• Clear, concise communication and collaborative cross-team working style.

Responsibilities

• Deliver high-quality technical support and operational work across identity and access platforms.
• Lead and deliver SSO onboarding into Entra ID for SaaS, internal and on-premise apps with required identity controls.
• Configure and support identity controls including MFA and least-privilege role assignments.
• Investigate incidents, identify root causes, and contribute to controlled fixes and improvements.
• Carry out routine service activities including configuration updates and health checks.
• Follow established procedures to ensure secure, consistent service operation.
• Maintain clear documentation for tasks, onboarding decisions and service changes.
• Work with colleagues across teams using ServiceNow to manage requests, incidents and changes.
• Identify recurring issues and propose practical enhancements.

Skills

Identity ops

Entra ID

Active Directory

SSO integration

Conditional Access

Documentation

PowerShell

Tools

ServiceNow

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

Identity Technical Specialist

As an Identity Technical Specialist, you’ll help keep our identity services secure, stable and easy to use across the organisation. You’ll split your time between day-to-day 3rd line operational support and onboarding applications for SSO into Entra ID (Enterprise Apps).

Working closely with colleagues across Technology and the business, you’ll resolve issues, deliver controlled changes, and help improve the maturity of identity and access management over time.

This role sits within a specialist team in the wider Security function, providing deep expertise that supports the safe and reliable delivery of the organisation’s identity and access services. As a key member of the team, you’ll work closely with other teams and stakeholders across the wider organisation, manage complex work independently, support and guide colleagues, and contribute to the ongoing modernisation of our identity services.

This is an opportunity to apply and develop your expertise across a broad range of identity technologies. The team is continually modernising the way it works, so you’ll be trusted to help shape and deliver meaningful change rather than simply keep things as they are. It is a role with real impact, technical depth, and the chance to make a clear difference

.

Main Responsibilities

• Deliver high-quality technical support and operational work across identity and access platforms.
• Lead and deliver SSO onboarding into Entra ID (Enterprise Apps) for SaaS, internal and legacy/on-premise applications, ensuring required identity controls are met.
• Configure and support identity controls including MFA, Conditional Access, least-privilege role assignment, and alignment with identity governance processes for joiners, movers, leavers and access certifications.
• Investigate incidents and service issues, identify root causes, and contribute to well-controlled fixes and improvements.
• Carry out routine service activities including configuration updates, access changes, monitoring and health checks.
• Follow established procedures and standards to ensure secure, consistent service operation.
• Maintain clear and accurate documentation for operational tasks, onboarding decisions and service changes.
• Work effectively with colleagues across teams, using ServiceNow to manage requests, incidents and change activities.
• Support continuous improvement by identifying recurring issues and suggesting practical enhancements.

What Success Looks Like in 12 Months

• Operating independently : Confidently owning complex pieces of work and exercising sound judgement on when to elevate.
• A trusted specialist : Becoming a recognised source of expertise across the team and wider function.
• Driving improvement : Leading or contributing significantly to at least one improvement initiative with measurable outcomes.
• Strengthening the service : Improving documentation, evidence gathering and reporting standards while supporting assurance activities.
• Supporting the team : Sharing knowledge and helping develop capability across the team.

What We’re Looking For

We’re looking for an experienced specialist with a strong hands-on background in identity technologies. You’ll be comfortable working independently on complex tasks, applying sound technical judgement, and communicating effectively with both technical and non-technical stakeholders. A proactive approach to continuous improvement and experience working in a regulated environment are important.

Essential

• Strong hands-on technical experience in identity operations, including Active Directory and Entra ID, with solid troubleshooting capability.
• Experience delivering and supporting SSO integrations (or equivalent identity integrations) in a controlled environment.
• Practical experience with Conditional Access and applying security controls consistently.
• Strong attention to detail, with the ability to follow procedures and produce accurate documentation.
• Clear, concise communication skills, adapting the level of detail to the audience.
• Collaborative working style with confidence working across teams to deliver outcomes.

Desirable

• Experience with Entra Connect and related authentication components.
• Experience with Delinea and/or SailPoint IdentityIQ.
• Scripting and automation skills (for example, PowerShell) to improve efficiency and repeatability.
• Familiarity with identity governance processes such as joiners, movers, leavers and access certification controls.

Work Level: Experienced Colleague

Reporting to: Identity Services Manager

Location: Stirling (Hybrid - 2 - 3 days a week working in the office)

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include :

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [e-mail]