Identity Technical Specialist

M&G; Stirling; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension up to 18%

Share Save and Share Incentive Plan

38 days annual leave

Parental leave policy

Private Healthcare and Life Assurance

Job summary

M&G is a global savings and investments company with a rich history, offering a wide range of financial solutions. The Identity Technical Associate role focuses on keeping identity services secure, stable and user-friendly across the organisation.

You will split time between day‑to‑day 3rd line operational support and onboarding applications for SSO into Entra ID. You’ll work with colleagues across technology and the business to resolve issues, deliver controlled changes, and improve

Qualifications

• Hands-on identity operations experience with Active Directory and Entra ID.
• Experience delivering SSO integrations in controlled environments.
• Practical knowledge of Conditional Access and security controls.
• Detail-oriented with good documentation practices.
• Clear communication and cross-team collaboration.

Responsibilities

• Provide high-quality technical support across identity and access platforms.
• Lead SSO onboarding into Entra ID for SaaS and on-prem apps.
• Configure identity controls including MFA and Conditional Access.
• Investigate incidents, identify root causes, and implement fixes.
• Perform routine service activities and maintain documentation.
• Collaborate across teams using ServiceNow for requests and changes.
• Suggest improvements to increase stability and efficiency.

Skills

Identity operations

Active Directory

Entra ID

SSO integrations

Conditional Access

Security controls

Documentation

Communication

Cross-team collaboration

Tools

PowerShell

Entra Connect

Delinea

SailPoint IdentityIQ

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

Identity Technical Associate – Technology (Stirling)

M&G is an international savings and investments business with over 170 years of history. We offer financial products through our Asset Management, Life and Wealth segments, helping customers achieve their financial goals while delivering strong outcomes for clients and shareholders. Our culture is based on transparency, responsibility, collaboration, care and integrity. We support flexible working arrangements and provide the accommodations people need to perform at their best.

Job Description

As an Identity Technical Associate, you’ll help keep our identity services secure, stable and easy to use across the organisation. You’ll split your time between day-to-day 3rd line operational support and onboarding applications for SSO into Entra ID (Enterprise Apps). You’ll work closely with colleagues across technology and the business to resolve issues, deliver controlled changes, and improve the maturity of identity and access over time.

Main Responsibilities

• Deliver high-quality technical support and operational work across identity and access platforms.
• Lead and deliver SSO onboarding into Entra ID (Enterprise Apps) for a mix of SaaS, internal and legacy/on‑prem applications, ensuring required identity controls are met.
• Configure and support identity controls including MFA, Conditional Access, least‑privilege role assignment, and alignment with the identity governance solution for joiners/movers/leavers and access certifications.
• Investigate incidents and service issues affecting identity services, identify root causes, and contribute to well‑controlled fixes and improvements.
• Carry out routine service activities, including configuration updates, access changes, monitoring, and health checks.
• Follow established procedures and standards to ensure consistent, secure service operation.
• Maintain clear and accurate documentation for operational tasks, onboarding decisions, and service changes.
• Work effectively with colleagues across teams, using ServiceNow to manage requests, incidents and change activities.
• Support continuous improvement by spotting recurring issues and suggesting practical changes that improve stability and efficiency.

Essential

Key knowledge, skills and experience

• Strong hands‑on technical experience in identity operations, including Active Directory and Entra ID, with solid troubleshooting capability.
• Experience delivering and supporting SSO integrations (or equivalent identity integrations) in a controlled environment.
• Practical experience with Conditional Access and applying security controls consistently.
• Strong attention to detail, with the ability to follow procedures and produce accurate documentation.
• Clear, concise communication skills, adapting the level of detail to the audience.
• Collaborative working style and confidence partnering across teams to get outcomes delivered.

Desirable

• Experience with Entra Connect and related authentication components.
• Experience with Delinea and/or SailPoint IdentityIQ.
• Scripting/automation (e.g., PowerShell) to improve repeatability and efficiency of BAU, audit queries and onboarding tasks.
• Familiarity with identity governance processes such as joiners/movers/leavers and access certification controls.

What we offer

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life and financially plan for the future. Our UK benefits include

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

Life at M&G

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee‑led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long‑term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [e-mail]