Identity and Access Management - Operations Analyst

Elanco Animal Health Incorporated; Hook; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading animal health company in Hook, UK, is seeking an Identity and Security Platform Analyst. This role involves managing Identity, Security, and Access Management Services, supporting operational activities, and enhancing service delivery. The ideal candidate will have strong experience in technology operations and a commitment to fostering diversity. Hybrid working options are available.

Qualifications

• Experience in managing complex, global technology operations.
• Understanding of SOx controls and audit requirements.
• Experience with outsourced IT service delivery.

Responsibilities

• Build relationships with vendors and internal teams.
• Handle security and access management incidents.
• Develop communications reporting on service health.

Skills

Technology operations delivery

Security Operations

Identity and Access Management

Communication skills

Problem-solving skills

Tools

Entra (AAD)

Azure Cloud

Job description

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose™ - to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better - join our team today!

Your role:

We are looking for a passionate Identity and Security Platform Analyst to assist in the responsibility for the delivery of Identity, Security and Access Management Services globally, ensuring that all day‑to‑day operational activities are carried out in a timely and reliable way.

As part of the TechOps Operations team, you will have the opportunity to work in various areas, including IT Service Management (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, IT Service Desk, Managed Service Providers and Infrastructure Operations.

The role of Global IT Operations is crucial for our entire organisation. If employees face difficulties in accessing IT help or requesting services, it can significantly slow down the company. Conversely, if IT operations are executed well, it can transform the organisation.

Since Elanco's separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation by improving existing practices and exploring new ways to operate. For instance, we aim to increase speed and reduce manual work through automation, use data to operate more intelligently, and empower users to self‑solve using new capabilities like Generative AI.

The Team

The TechOps team was created following the IPO of Elanco, separating from Elanco's previous parent company Eli Lilly & Company. TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and leverage modern technologies, services and processes. Our Vision is to enable employees to build amazing things for Elanco.

Your Responsibilities:

• Building relationships with key staff with our outsourced vendors and internal Elanco delivery teams to ensure timely resolution and efficient escalation of issues
• Helping establish operational and service management processes across all TechOps Services, refining operational services alongside the ITSM team, as necessary
• Handling incidents, problems, requests, knowledge and changes related to Identity and Access Management services
• Ensuring security, privacy and quality practices are embedded in everything we do
• Collaborating with IT and Business stakeholders to understand business needs and pain points
• Partnering with Product Managers and Architects to provide feedback on their services, and engage in the lifecycle process of service improvement
• Engaging closely with the Elanco InfoSec team and their vendors to ensure IAM processes comply with InfoSec policies and procedures, and that both teams and respective vendors work collaboratively and efficiently together
• Attending the weekly CAB to ensure operational perspectives are represented
• Ensuring that services moving from build to run are ready to be supported, through early engagement in the Delivery Lifecycle
• Researching and understanding the end user experience, looking for opportunities to improve it
• Developing communications for various audiences (e.g., senior leaders, end users) reporting on the health of services, and progress on improvement plans
• Running side projects to help the broader Elanco IT organisation or pursue a passion project
• Improving the way we do things and looking for opportunities to simplify
• Managing group management and privileged access requests in a timely manner to ensure business continuity
• Key understanding of SOx controls ensuring that all policies and practices support a healthy SOx auditable environment
• Supporting the operational manager in key audit activities, on a daily/weekly/quarterly and annual basis
• Participate in regular onsite visits for audit purposes
• Involvement in operational J,M,L daily issues such as new joiners questions/movers and leavers

What You Need to Succeed (minimum qualifications):

• Experience in technology operations delivery, managing and advancing complex, global environments
• Understanding of Security Operations and Detect / Respond capabilities
• Broad experience across Identity, Access Management, Group Management, MFA and SSO and encryption services
• Good knowledge of SOx and GxP audit and compliance requirements
• Experience with Entra (AAD), Azure Cloud and Cloud Entitlement Mgmt., AD and all associated JML processes
• Experience working with outsourced partners to deliver IT services
• Demonstrated influence and communication skills across all levels of IT and third parties
• Demonstrated strength in facilitation skills
• Experience delivering enterprise technology solutions
• Strong organizational and communications skills with multiple examples of being able to convey complex ideas in a manner that resulted in a definitive direction and result
• Strong analytical and problem‑solving skills
• Able to create an environment that is transparent, collaborative and respectful

Additional Information:

• Travel: 0-10%
• Location: Hook, UK - Hybrid Work Environment

Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status