ID Centre Manager

MAG; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

An innovative airport operator seeking an ID Centre Manager to oversee safety and operational effectiveness at Manchester Airport. In this role, you will manage the issuance of identification and driver permits, ensuring compliance with security programs and policies. You will lead a team, operate critical systems, and develop relationships with stakeholders. Candidates must have experience in a regulated environment and excellent communication skills, with the ability to pass background checks and obtain necessary clearances.

Benefits

Flexible pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Experience managing people in a regulated service environment.
• Ability to develop a high-performing team.
• Experience communicating with senior stakeholders.

Responsibilities

• Oversee the lifecycle of Airport Identification Cards and permits.
• Lead Pass & Permit Office Administrators and manage workloads.
• Operate critical systems including Airport Access Control.

Skills

Management in a regulated service environment

Excellent communication skills

Stakeholder management

Team development

Customer service excellence

Job description

ID Centre Manager. Based at Manchester Airport. Permanent position. Competitive salary.

About us

Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including :

Benefits

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

As the ID Centre Manager at Manchester Airport, you will play a key role in maintaining the airport’s safety, security and operational effectiveness. You will oversee the full lifecycle of Airport Identification Cards, Driver Permits and Taxi Permits, ensuring all are issued in accordance with the UK National Aviation Security Programme and Manchester Airport policies.

You will lead and coordinate the Pass & Permit Office Administrators, managing workloads related to security pass enquiries and car parking administration. Your focus will be on delivering a high‑quality service within agreed SLAs while ensuring the team is well trained and fully compliant with all regulatory obligations.

In addition, you will operate and manage several operationally critical systems, including the Airport Access Control (CEM), Airport ID Gateway and Car Parking Systems (S&B). You will be responsible for maintaining and delivering the MAG ID standard to ensure consistently excellent service for all ID Centre customers.

A key part of the role also involves building strong relationships with stakeholders such as airlines, control authorities and service partners. You will work collaboratively to ensure regulatory compliance, resolve performance issues and continually improve the quality and accuracy of ID submissions.

What will make you successful in this role

The successful candidate will have experience of managing people in a regulated service environment with the ability to develop them into a high‑performing team, delivering excellent standards of customer service, along with experience of effective communication with key stakeholders at a senior level in order to manage, improve and develop their performance. You’ll also need to be able to complete and pass a 5‑year enhanced background check and Aviation Security Airport Security Manager course, and be able to attain and maintain Counter Terrorism Clearance (CTC).