ICT Training Officer / Digital Learning Officer & Instructor

AWD online; Carmarthen; On-site; GBP 37,000 - 40,000; Full time

Job summary

A regional fire and rescue service in Carmarthen is seeking an ICT Training Officer / Digital Learning Officer & Instructor to deliver innovative ICT training. The ideal candidate will have experience in teaching digital skills, excellent communication abilities, and a background in developing engaging learning materials. This full-time role offers a salary of £37,280 to £39,152 per annum along with benefits including a pension scheme and annual leave.

Benefits

Competitive salary with annual increments

Generous Local Government Pension Scheme

26 days annual leave plus bank holidays

Flexitime working arrangements

Free on-site parking

Qualifications

• Experience in ICT or digital skills training delivery is essential.
• Strong communication and presentation skills are required.
• Knowledge of blended learning techniques is a plus.

Responsibilities

• Design and deliver ICT and digital learning courses and workshops.
• Promote digital literacy among staff.
• Create engaging and accessible learning materials.

Skills

Experience in ICT or digital skills training delivery

Strong communication skills

Ability to produce engaging learning materials

Knowledge of Microsoft 365

Excellent organisational skills

Full UK driving licence

Education

Teaching, training or digital learning qualification

Tools

E-learning authoring tools

Video editing software

Job description

ICT Training Officer / Digital Learning Officer & Instructor

Mid and West Wales Fire and Rescue Service is seeking an ICT Training Officer / Digital Learning Officer & Instructor to deliver engaging and innovative ICT and digital learning solutions that support staff development, digital literacy, and organisational transformation.

Salary: £37,280 to £39,152 per annum + Benefits (see below)

Location: Service Headquarters, Carmarthen, Carmarthenshire (SA31)

Job Type: Full‑Time, Permanent

Working Hours: 37 hours per week with flexible hours in line with the Service’s flexi‑time scheme

Job Overview

We have a fantastic new job opportunity for an ICT Training Officer / Digital Learning Officer & Instructor to develop, deliver, and evaluate ICT and digital learning programmes for operational and support staff across Mid and West Wales Fire and Rescue Service.

As an ICT Training Officer / Digital Learning Officer & Instructor, you will design and facilitate learning in multiple formats such as classroom‑based, virtual, and digital, ensuring that all employees have the skills, confidence, and knowledge to make the most of the Service’s technology and systems.

The ICT Training Officer / Digital Learning Officer & Instructor will be pivotal in promoting digital inclusion, creating video tutorials, and producing engaging user guides and training content to enhance everyday efficiency and collaboration across the Service.

About Us

Mid and West Wales Fire and Rescue Service is one of the largest Fire and Rescue Services in the UK, covering almost two‑thirds of Wales across 12,000 km², from Carmarthenshire to the Pembrokeshire coast and up to Powys in the north. With over 1,300 dedicated staff and 58 stations, we protect a population of 900,000 people – rising to over 2 million during peak tourism seasons. Our mission is to make mid and west Wales a safer place to live and work through prevention, protection, and emergency response.

We are committed to equality, diversity, and inclusion, and we value our people as our greatest asset. As an organisation, we also champion sustainability and are on the path to achieving Net Zero Carbon status by 2030.

Apply Today

Ready to make your next career move? Apply now and let our Recruitment Team review your application.

Duties

• Design and deliver ICT and digital learning courses, workshops, and resources across the Service.
• Promote digital literacy and support all staff in developing digital confidence and inclusion.
• Develop learning content, including training guides, e‑learning materials, and instructional videos.
• Facilitate engaging in‑person and virtual learning sessions using modern training tools.
• Create assessments such as quizzes and tests to evaluate staff learning and competence.
• Collaborate with ICT, HR, and Training teams to align learning delivery.
• Update and maintain courses, reviewing and refreshing training materials to ensure ongoing relevance.
• Support ICT roll‑outs by training staff on new software, systems, and digital tools introduced by the Service.
• Embed best practice by promoting cyber security, GDPR, and safe data handling within all ICT training.

Candidate Requirements

Essential:

• Previous experience in ICT or digital skills training delivery.
• Strong communication and presentation skills.
• Ability to produce engaging and accessible learning materials.
• Knowledge of Microsoft 365 and other ICT applications.
• Excellent organisational and time‑management skills.
• Full UK driving licence.

Desirable:

• Teaching, training or digital learning qualification.
• Experience using e‑learning authoring tools or video editing software.
• Knowledge of blended learning and online facilitation techniques.
• Welsh language skills (verbal and/or written).

Benefits

• Competitive salary with annual increments.
• Generous Local Government Pension Scheme.
• 26 days annual leave plus bank holidays, rising with service.
• Flexitime working arrangements.
• Free on‑site parking and staff discount programmes.

This role requires a DBS check.

NO AGENCIES PLEASE.

How to Apply

Applications are welcome in Welsh, and any applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please submit your CV to our Recruitment Team for review.