ICT Technician Apprentice

Sandwell Metropolitan Borough Council; Swan Village; On-site; GBP 12,000; Full time

Job summary

A local authority in the UK is offering an ICT Technician Apprentice position. This role provides hands-on experience in a busy ICT department while gaining a Level 3 qualification. Responsibilities include troubleshooting IT issues, assisting staff, and maintaining effective communication with stakeholders. The apprenticeship offers training support and mentorship. The salary starts at £11,778 per year with potential increases based on age.

Benefits

Training support

Mentorship throughout the apprenticeship

Responsibilities

• Log and troubleshoot staff IT issues.
• Handle enquiries from staff and parents.
• Provide IT troubleshooting and guidance.
• Manage workload effectively.
• Support teaching staff and pupils during IT lessons.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Logical thinking

Team working

Initiative

Non-judgemental attitude

Patience

Willingness to learn

Reliability and trustworthiness

Self-motivation

Positive and enthusiastic attitude

Education

GCSE in English Language (grade A-C / 9-4 / L2 equivalent)

GCSE in Maths (grade A-C / 9-4 / L2 equivalent)

GCSE in one other subject (grade A-C / 9-4 / L2 equivalent)

Job description

An excellent opportunity to work in the busy ICT department within The Meadows School as an ICT Technician Apprentice. This role offers real work experience while you gain qualifications and kick‑start your career in ICT.

Responsibilities

• Log and troubleshoot staff IT issues.
• Handle enquiries from staff and parents (face‑to‑face, telephone, email).
• Provide suitable IT troubleshooting, advice and guidance through training.
• Log all requests correctly and manage workload effectively.
• Apply priority‑setting and escalation procedures.
• Use the knowledge base and other systems to retrieve and update information.
• Work closely with ICT support staff to make effective use of the working week.
• Support teaching staff and pupils during IT lessons.
• Interpret and prioritise customer requirements in line with policy.
• Apply appropriate tools and techniques for fault finding and rectification.
• Engage in continuous professional development to support business output and technical developments.
• Operate safely and securely across platforms, maintaining data privacy.
• Communicate with stakeholders at all levels, keeping them informed of progress and managing escalation where appropriate.
• Develop and maintain effective working relationships with colleagues, customers and other stakeholders.
• Manage and prioritise workload efficiently.
• Complete relevant documentation and escalate when necessary.
• Install or carry out basic software upgrades, physically or remotely.
• Use basic scripting (e.g., PowerShell, Linux) for routine tasks.
• Carry out routine maintenance across IT and communications systems, ensuring organisational compliance.
• Apply necessary security measures in line with access and encryption requirements.
• Use cabling, connectors and diagnostic equipment to resolve telecommunications requirements.
• Test, evaluate and monitor network performance, including DNS and firewalls.
• Deploy applications on the network and set up storage and data access for staff.
• Maintain a safe working environment in line with Health & Safety guidelines.

Qualifications & Skills

• GCSE in English Language (grade A‑C / 9‑4 / L2 equivalent)
• GCSE in Maths (grade A‑C / 9‑4 / L2 equivalent)
• GCSE in one other subject outside of English Language & Maths (grade A‑C / 9‑4 / L2 equivalent)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Logical thinking
• Team working
• Initiative
• Non‑judgemental attitude
• Patience
• Willingness to learn
• Reliability and trustworthiness
• Self‑motivation
• Positive and enthusiastic attitude
• Able to follow instructions
• Maintain confidentiality
• Work at a computer all day, handle high volumes of calls, represent the company professionally, multitask, supervise pupils during breaks and lunchtimes, take annual leave outside term time.

Apprenticeship Details

At the end of the programme you will gain a Level 3 Information Communications Technician apprenticeship standard. The curriculum includes 20% Off‑the‑Job Training and a robust Mandatory Apprentice Training programme provided by Sandwell Council, covering Workplace Professionalism, Equality and Diversity, and relevant functional skills.

Remuneration

£11,778 for your first year, with potential increases depending on age.

Hours & Dates

Monday to Friday – 30 hours per week. Shifts to be confirmed. Start date: Friday 2 January 2026. Duration: 1 year 5 months.

Benefits

National Minimum Wage compliance, training support, and mentorship throughout the apprenticeship.