ICT Technician

vionsa GmbH; Sittingbourne; On-site; GBP 28,000 - 33,000; Full time

Job summary

A managed IT services provider is looking for an ICT Technician in Thanet. The role involves providing on-site IT support to local schools and requires solid IT support experience, particularly in an education environment. Candidates should have strong knowledge of Windows and Google Workspace, excellent communication skills, and a proactive mindset. Benefits include 28 days holiday, life assurance, and a friendly team culture.

Benefits

28 days holiday

Life assurance

Friendly team culture

Ongoing technical development

Qualifications

• Proven IT support experience, ideally within an education setting.
• Strong knowledge of Windows, Google Workspace, and Apple technologies.
• Excellent communication and customer service skills.

Responsibilities

• Acting as the main point of contact for IT support.
• Troubleshooting hardware and software issues efficiently.
• Supporting desktops, laptops, printers, and classroom technology.

Skills

IT support experience

Knowledge of Windows

Knowledge of Google Workspace

Knowledge of Apple technologies

Excellent communication skills

Customer service skills

Tools

Microsoft Server

Active Directory

SIMS

PaperCut

Job description

ICT Technician Education Sector

Location: Thanet, Kent

Salary: Up to £33,000 (depending on experience)

Are you currently working in IT Support within the education sector? Do you enjoy being the go-to person for everything tech-related on site? Would you like to join a supportive IT company that values training, development, and progression?

This role offers the chance to be based on-site at a local school in Thanet, providing day-to-day IT support and becoming the trusted technical contact for staff and students alike. While you will be mainly based at one site, you may occasionally visit two other nearby schools, so a full driving licence and access to your own vehicle are essential.

You will be part of a wider team that supports several schools in the area, providing a mix of 1st to 3rd line support. The environment is friendly, fast-paced, and varied; no two days are quite the same.

What you will be doing

• Acting as the main point of contact for IT support at your assigned school
• Building strong working relationships with teaching and support staff
• Troubleshooting hardware and software issues quickly and efficiently
• Managing and maintaining safeguarding systems and cybersecurity tools
• Supporting desktops, laptops, printers, peripherals, and classroom technology
• Administering networks, user accounts, and servers
• Assisting with telephony, Wi‑Fi, and connectivity issues
• Working with colleagues at nearby schools to share knowledge and ensure consistent service

What we are looking for

• Proven IT support experience (ideally within an education setting)
• Strong knowledge of Windows, Google Workspace, and Apple technologies
• Familiarity with Microsoft Server, Active Directory, and networking (TCP/IP, DNS, DHCP)
• Experience supporting a range of hardware and software used in schools e.g. SIMS, PaperCut, or safeguarding tools
• Excellent communication and customer service skills; calm under pressure and approachable
• A flexible, proactive mindset and willingness to learn

Desirable

• Knowledge of Jamf, Apple School Manager, or Chromebook management
• Experience with VLANs, VPNs, Firewalls, and routers
• Understanding of safeguarding principles and IT compliance within education

The company

You will be joining a well‑established managed IT services provider with a strong reputation for supporting schools and businesses across Kent and beyond. They invest heavily in staff training and offer genuine opportunities to grow your skills through external qualifications and on‑the‑job development.

Benefits

• 28 days holiday (including bank holidays), rising each year up to 33 days
• Life assurance and virtual GP services
• A friendly, professional team culture and ongoing technical development
• Enhanced DBS check provided

If you have solid IT support experience, ideally gained within an education environment, and enjoy being hands‑on in a busy school setting, this could be a great opportunity.

To apply or find out more, get in touch today.