ICT Technician

Spider Web Recruitment; Norwich; On-site; GBP 28,000 - 35,000; Full time

Job summary

A dynamic technical services company is seeking an experienced ICT Technician to join their team. This field-based role requires strong networking and IT support skills, with responsibilities including installations, configuration, and client support across the UK. The ideal candidate will have solid knowledge in networking technologies and equipment such as UniFi and HikVision, alongside a full clean driving license. A competitive salary and comprehensive benefits package are offered.

Benefits

Competitive salary

20 days holiday + bank holidays + birthday day off

Health Insurance

Ongoing training and certification support

Company van and debit card

Qualifications

• Experienced in ICT support or as a field technician.
• Strong networking knowledge (TCP/IP, VLANs, DHCP, DNS).
• Hands-on experience with UniFi and HikVision.

Responsibilities

• Install, configure, and maintain networks and IT infrastructure.
• Execute structured cabling installations and testing.
• Provide on-site and remote IT support.

Skills

Networking knowledge

Problem-solving skills

Customer-focused

Time management

Tools

UniFi equipment

HikVision systems

VoIP systems

Cabling (Cat5e, Cat6, fibre)

Job description

ICT Technician (Field-based) - Spider is advertising on behalf of a dynamic and growing technical services company for an experienced ICT Technician to join their team on a full-time, permanent basis. This role is field-based, operating from Norwich with UK-wide travel.

About them:

This organisation provides high-quality ICT, networking, CCTV, and VoIP solutions to a wide range of clients across the UK. With a strong focus on reliability, customer service, and technical excellence, they offer a supportive environment where skilled technicians can develop, grow, and work with modern technologies across varied and exciting projects.

Benefits

• Competitive salary: £28,000 - £35,000 per annum, dependent on experience + overtime rates
• Holiday: 20 days holiday + bank holidays + 1 day for your birthday
• Pension
• Other Benefits: Company van and debit card, tools, laptop and mobile phone provided, Health Insurance, ongoing professional training and certification support, and a full company benefits package

About the Role

As an ICT Technician, you will install, configure, and support network and IT infrastructure at client sites nationwide. You will work with UniFi networking equipment, HikVision CCTV systems, VoIP solutions, and structured cabling. This is a hands‑on, mobile role ideal for a technician who enjoys varied work, problem‑solving, and delivering high‑quality technical solutions. You'll ensure all installations are completed to the highest standard while providing ongoing support and maintaining strong client relationships. Working hours for this role will be 08:30 - 17:00, Monday - Friday, with occasional weekend working (with prior agreement and paid overtime).

Key Duties

• Install, configure, and maintain wired and wireless networks including UniFi routers, switches, and access points
• Carry out structured cabling installations (Cat5e, Cat6, fibre), including terminations and testing
• Install and configure HikVision CCTV systems, including cameras, NVRs, and remote access setup
• Support VoIP installations, endpoint deployment, and basic PBX configuration
• Deliver on‑site and remote IT support, resolving network, hardware, and connectivity issues
• Perform network monitoring, updates, and routine maintenance
• Maintain accurate documentation including installation records and network layouts
• Liaise with clients and third‑party providers to ensure smooth delivery of services
• Follow all company and on‑site health & safety requirements

About You

As an ICT Technician, you will be experienced and motivated with strong networking knowledge, excellent problem‑solving skills, and the ability to work independently across multiple sites. You'll be confident working with networking, CCTV, and VoIP systems and bring a professional, customer‑focused approach. Essential requirements include ICT support or field technician experience, solid networking knowledge (TCP/IP, VLANs, DHCP, DNS, routing, switching), experience with UniFi equipment, hands‑on HikVision experience, VoIP knowledge, cabling skills (Cat5e, Cat6, fibre), strong time management, and a full clean UK driving licence (must be aged 20+ for fleet insurance purposes). Desirable experience includes firewalls and VPNs, Windows/Linux environments, network monitoring tools, relevant technical qualifications, and an understanding of on‑site and working‑at‑height safety practices.

If you have the relevant skills and experience for this ICT Technician position and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: ICT Technician, Field Engineer, Networking, UniFi, HikVision, VoIP, Structured Cabling, IT Support, Network Engineer, CCTV Engineer, Fibre, Cat6, Ubiquiti, 3CX.

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