ICT Technician

EA First Compass House; Birmingham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A Multi-Academy Trust in Birmingham is seeking an ICT Technician for a term-time role. This position offers a salary of £27,500 - £30,000 per annum, along with a Local Government Pension Scheme. Responsibilities include providing first-line support for ICT issues, troubleshooting equipment, and assisting users with software problems. The ideal candidate will have experience in education settings and a strong customer focus.

Benefits

Local Government Pension Scheme

Qualifications

• Experience in first-line ICT support within a School or Education setting.
• Ability to problem solve and be approachable.
• Willingness to support users at all times.

Responsibilities

• Provide first-line ICT support for staff and students.
• Set up and troubleshoot laptops, desktop PCs, and AV equipment.
• Assist with user software queries and basic administration tasks.

Skills

First-line ICT support experience

Working knowledge of Microsoft Windows

Basic networking and hardware troubleshooting

Customer-focused

Organised with time-management skills

Tools

Microsoft 365

Bromcom/SIMS/Arbor

Microsoft Azure

PowerShell

Job description

Overview

We are assisting a Multi-Academy Trust to recruit an ICT Technician in Birmingham. This role is term-time only (plus two weeks, 42 weeks total) paying £27,500 - £30,000 per annum, plus Local Government Pension Scheme.

A growing Multi-Academy Trust that has built an outstanding reputation for excellence in Education. The Trust is centred around the core principle of developing their people.

Responsibilities

• Provide effective first-line support for ICT issues raised by staff and students, resolving incidents or escalating when necessary.
• Set up, maintain, and troubleshoot laptops, desktop PCs, printers, and classroom AV equipment across school sites.
• Assist users with software queries (Microsoft 365, Windows OS, printing, etc.), login issues, and basic user administration tasks.
• Help manage the trust\'s ICT asset inventory, ensuring accurate records of hardware and equipment across both sites.
• Support the use and upkeep of interactive whiteboards, projectors, speakers, and visualisers.
• Work between the Trust sites (walking distance) to provide in-person support as required.
• Maintain helpdesk ticket records, support documentation, and contribute to a knowledge base to improve first-time resolution rates.
• Follow safeguarding, data protection, and health & safety policies when working with staff, students, and equipment.

Qualifications

• You will have previous experience in a first-line ICT support within a School or Education setting.
• Working knowledge of Microsoft Windows, Microsoft 365.
• Previous experience resolving basic networking and hardware issues.
• Approachable and ability to problem solve.
• Customer-focused and a willingness to support at all times.
• Organised and good time-management skills.
• Ideally you will have used Bromcom, SIMS, Arbor, or other school MIS platforms.
• Basic understanding of Microsoft Azure and PowerShell would be advantageous.

Details

Salary: £27,500 - £30,000 per annum, full time equivalent salary. (£26,000 - £28,000 per annum pro rata).

Term time only, plus 2 weeks (42 weeks).

Hours: 37 hours per week.

Pension: Local Government Pension Scheme.

Location: Birmingham City Centre Office Base.

Recruiter: EA First Ltd are acting as an Employment Agency for this permanent vacancy.