ICT Support Technician - Level 1

The Big Life Group; Manchester; On-site; GBP 29,000; Full time

Job summary

A leading social business in Manchester is looking for an ICT Support Technician to provide IT support to over 700 users. You will troubleshoot hardware issues, manage service desk queries, and ensure smooth operation of IT systems. The ideal candidate is proactive, communicative, and ready to contribute to a mission-driven team. This full-time position offers a competitive salary and various benefits including flexible working and generous annual leave.

Benefits

Flexible working hours

25-30 days annual leave

Wellbeing support

Qualifications

• Proactive, customer-focused IT support.
• Ability to troubleshoot hardware and software issues.
• Clear communication of technical information.

Responsibilities

• Deliver IT service to approximately 700 users.
• Manage IT queries and incidents efficiently.
• Support project delivery and maintain network security.

Skills

Customer-focused support

Troubleshooting devices

Proactive communication

Network configuration

Microsoft 365 support

Job description

Overview

Job Advert

ICT Support Technician – Level 1

About The Big Life Group

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

Our values

• Courage: We stand up for ourselves, and the people and communities we work alongside, even when that makes us unpopular, or challenges accepted wisdom.
• Creativity: We find innovative solutions that work, never accepting the easy option or the status quo.
• Honesty: We act with integrity, speaking the truth to ourselves and others.
• Inspiration: We are inspired by the people and communities we work with and share what we learn from them to inspire others.
• Thoughtful: We act with care and compassion and work to understand people’s experiences. We take time to listen, reflect and continually learn.
• Valuing difference: We recognise and celebrate the unique qualities, gifts, insights and perspectives that different people offer.

Working at Big Life

At Big Life, work is more than a job – it’s about standing shoulder-to-shoulder with people and communities, making a difference every day. We fight for equity in health, in wealth and in life, and that commitment starts with how our staff.

Be yourself

We want you to feel safe, respected and able to bring your whole self to work. Difference is celebrated here, and our staff networks - from menopause to neurodiversity, LGBTQI+ and more - create space to connect and support each other.

Benefits that matter

We offer more than a payslip - you’ll find wellbeing support through LifeWorks, Simply Health and mindfulness sessions, 25-30 days’ annual leave plus your birthday off, flexible working, and regular learning opportunities. Everyday perks include Blue Light Card discounts, savings schemes, cycle-to-work, free eye tests and more - little extras to make life easier inside and outside of work.

Recognised as outstanding

We’re proud to be ranked by Best Companies as one of the UK’s outstanding places to work, with a two-star accreditation in 2024.

A culture of trust and flexibility

Our people describe our culture as relaxed and supportive. You’ll be trusted to plan your own day, take breaks when you need, and work in a way that fits with your life as well as your role.

If you’re looking for more than a job - if you want to be part of a team that’s bold, creative and relentlessly committed to equity – then Big Life could be the place for you.

The basics

Salary: £28,598 (NJC point 12)

Hours: 35 hours per week on a permanent contract

Annual leave: 25 days, increasing to 30 days after five years

Base: Zion Centre, 339 Stretford Road, Manchester, M15 4ZY. Some travel to other offices required.

Line manager: IT Team Leader

Closing date for applications: 4 November 2025

What you’ll be doing

As our ICT Support Technician (Level 1), you’ll be part of Big Life’s IT team, delivering a first-class IT service to around 700 users across multiple sites, schools, and partner organisations. You’ll provide proactive, customer-focused support on hardware, software, and telecoms, ensuring our systems run smoothly and securely.

You’ll be the first point of contact for IT queries, managing incidents through our service desk system and resolving issues efficiently and effectively. From troubleshooting devices to configuring networks and supporting Microsoft 365, you’ll ensure our colleagues can work seamlessly to deliver services that change lives.

Working with the IT Team Leader and wider technical teams, you’ll support project delivery, maintain network security, and help develop our knowledge base to empower users to self-serve. You’ll be organised, proactive, and great at communicating technical information in a clear and friendly way.

This is an exciting opportunity to join a supportive team where you can grow your skills, gain experience across a variety of technologies, and contribute to a mission-driven organisation that’s truly making a difference.

For the full recruitment pack, including the job description go to: Vacancies Archive - The Big Life group

The closing date for applications is Tuesday, 4 November 2025. Unfortunately, applications received after this time cannot be considered and CVs cannot be accepted. Interviews will be scheduled for week commencing 10 November 2025.

For more information on the role, please contact: [e-mail]