ICT Support Technician

Asthon A/S; Swindon; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established construction and engineering business in Swindon is seeking an ICT Support Technician to support and maintain in-house computer systems. The role involves troubleshooting 1st and 2nd line issues and ensuring systems run optimally. Candidates should have experience in IT support and a strong knowledge of Windows OS and Microsoft 365. This position offers a competitive salary of £35,000 per annum and various benefits including enhanced pension and holidays.

Benefits

Enhanced pension

25 days + bank holidays

Qualifications

• Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues.
• Prior experience in IT support within a corporate or multi-site environment.
• Strong working knowledge of Windows OS, Microsoft 365, and business applications.

Responsibilities

• Support and maintain in-house computer systems, workstations, and peripherals.
• Handle 1st and 2nd line issues, ensuring optimal system performance.
• Support ICT projects, monitor security, and provide user training.

Skills

1st and 2nd line ICT support

Troubleshooting hardware

Troubleshooting software

Network issues

Windows OS

Microsoft 365

Education

Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified)

Tools

Helpdesk/ticketing systems

Job description

Recruit4staff are representing an established construction and engineering business in their search for a ICT Support Technician to work in Swindon

Job Details

• Pay: £35,000 per annum
• Hours of Work: Monday to Friday, Days role
• Duration: Permanent
• Benefits: Enhanced pension, 25 days + bank holidays

Job Role

As an ICT Support Technician, you will be responsible for supporting and maintaining in‑house computer systems, workstations, and peripherals. You'll handle 1st and 2nd line issues, ensuring systems are running optimally across software, hardware, and network environments. This includes troubleshooting incidents, managing user accounts, overseeing business systems, and assisting with onboarding/off‑boarding processes. You'll also support ICT projects, monitor security, liaise with third parties, and provide user training where needed.

Essential Skills, Experience, Or Qualifications

• Proven experience in 1st and 2nd line ICT support, including troubleshooting hardware, software, and network issues
• Prior experience in IT support within a corporate or multi‑site environment
• Strong working knowledge of Windows OS, Microsoft 365, and business applications
• Skilled in managing user accounts, permissions, and profiles
• Experience using helpdesk/ticketing systems for tracking incidents

Advantageous Skills, Experience, Or Qualifications

• Relevant ICT qualification (e.g., CompTIA A+, Microsoft Certified, or equivalent experience)

Commutable From

Swindon, Gloucester, Oxford, Bristol, Reading, Southampton, Cardiff, London

Similar Job Titles

IT Support Technician, IT Technician, Technical Support Technician, IT Helpdesk Technician, ICT Technician, IT Support Engineer, Desktop Support Technician, Service Desk Technician, IT Support Analyst, Technical Support Engineer, Helpdesk Analyst, Field IT Technician, Network Support Technician

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.