ICT Support Technician

TRIbuild Solutions Limited; Swindon; On-site; GBP 29,000 - 35,000; Full time

Job summary

A well-established construction and infrastructure business in Swindon is looking for an ICT Support Technician to join their team. This role involves providing first- and second-line support to end users across the UK, ensuring quick resolution of ICT queries and maintaining a supportive team culture. Ideal candidates will have experience in a similar role, strong knowledge of Windows OS and Microsoft 365, and excellent communication skills.

Benefits

Salary up to £35,000

Long-term career progression

Ongoing training and development

Qualifications

• Previous experience in an ICT Support or Helpdesk role (1st/2nd line).
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Confident troubleshooting hardware, networking, and connectivity issues.

Responsibilities

• Provide 1st and 2nd line support for all ICT queries.
• Install, configure, and maintain PCs, laptops, mobile devices.
• Support user account management, permissions, and security.

Skills

Problem-solving

Excellent communication

Customer service

Troubleshooting hardware issues

Strong knowledge of Windows OS

Knowledge of Microsoft 365

Job description

ICT Support Technician - Swindon
Salary: 35,000 + benefits

I'm working with a well-established construction and infrastructure business that's looking to appoint an ICT Support Technician to join their Swindon-based team.

You'll be part of a close-knit internal IT function supporting end users across the UK, providing first- and second-line technical support on hardware, software, and systems. This role would suit someone who enjoys problem-solving, variety in their day, and working with a broad range of users across both office and site environments.

Key responsibilities:

• Provide 1st and 2nd line support for all ICT queries, ensuring issues are resolved quickly and effectively.
• Install, configure, and maintain PCs, laptops, mobile devices, and peripherals.
• Support user account management, permissions, and security in line with company systems and processes.
• Assist with hardware and software upgrades, patching, and roll-outs.
• Liaise with third-party suppliers where required and maintain accurate asset records.
• Support the onboarding and offboarding process for new starters and leavers.

What you'll need:

• Previous experience in an ICT Support or Helpdesk role (1st/2nd line).
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Confident troubleshooting hardware, networking, and connectivity issues.
• Excellent communication and customer service skills - approachable and proactive.

What's on offer:

• Salary up to 35,000
• Long-term career progression within a stable and respected employer
• Supportive team culture with ongoing training and development

If you'd like to know more or have a confidential chat about the role, please get in touch