ICT Support Specialist - First‑Line Service Desk

Sureserve; Essex; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading energy services provider in the United Kingdom is seeking an ICT Associate to deliver first-line technical support to users across multiple sites. This position involves troubleshooting IT issues, maintaining excellent customer service, and ensuring compliance with ITIL principles. Ideal candidates have ICT support experience and strong problem-solving skills. The role offers a salary range of £24,000 - £27,000 along with a benefits package including a pension scheme and opportunities for career development.

Benefits

Employer contributed pension scheme

Employee Assistance Programme

Career growth opportunities

Employee engagement events

Diverse and inclusive workplace

Qualifications

• Strong problem-solving skills with a customer-focused approach.
• Ability to communicate technical issues in simple terms.
• Experience in an ICT support role is required.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Provide expert advice on IT best practices.
• Monitor Sureserve's IT infrastructure and flag potential issues.

Skills

Customer-focused with strong problem-solving skills

Excellent communicator who can explain technical issues

Previous experience in an ICT support role

Familiarity with ITIL frameworks

Knowledge of Microsoft Technologies & Active Directory

Job description

A leading energy services provider in the United Kingdom is seeking an ICT Associate to deliver first-line technical support to users across multiple sites. This position involves troubleshooting IT issues, maintaining excellent customer service, and ensuring compliance with ITIL principles. Ideal candidates have ICT support experience and strong problem-solving skills. The role offers a salary range of £24,000 - £27,000 along with a benefits package including a pension scheme and opportunities for career development.