ICT Service Desk Technician (1st Line)

VolkerWessels Uk Careers; Hoddesdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading contracting group in Hoddesdon is seeking a dynamic Service Desk Technician to join their ICT support team. This role focuses on providing first-line support for technical issues faced by over 2,000 users across multiple locations. The ideal candidate will excel in troubleshooting hardware and software issues while delivering exceptional customer service. If you have a passion for technology and people, this opportunity is for you.

Qualifications

• Tech-savvy individual with a passion for helping people.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills to convey technical information.

Responsibilities

• Provide first-line support via phone and in-person.
• Log and manage support tickets in the ITSM system.
• Troubleshoot and resolve issues quickly.

Skills

Technical problem-solving

Customer service

Communication

Troubleshooting

Tools

Microsoft 365

Windows 11

Android

Job description

Overview

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!

We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day.

You'll be the go-to expert for resolving a wide range of technical issues-whether it's a laptop glitch, a mobile device hiccup, or a software snag. You'll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.

But this role is more than just tech-it's about people. You'll translate complex IT speak into simple terms, always with a smile and a 'can-do' attitude.

• Providing first-line support via phone, in person, and onsite at our head office
• Logging and managing support tickets in our ITSM system with clarity and precision

Troubleshooting and resolving issues quickly, aiming for first-time f...