ICT Service Desk Technician (1st Line)

VolkerWessels UK Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading contracting group in the UK is seeking a dynamic Service Desk Technician to provide first-line ICT support to over 2,000 users. Ideal candidates will have experience in a service desk environment and possess a proactive mindset, strong communication skills, and a passion for technology. The role offers competitive salary and a range of benefits including private medical care, training opportunities, and enhanced family policies.

Benefits

Competitive salary

Additional day off on your birthday

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Training and development opportunities

Qualifications

• Demonstrable experience in a similar role within a service desk or contact centre environment.
• Natural flair for providing great customer service.
• Strong organizational skills and a collaborative approach.
• Proactive mindset with enthusiasm for technology.

Responsibilities

• Provide first-line support via phone and in person.
• Log and manage support tickets in the ITSM system.
• Troubleshoot and resolve issues quickly.
• Escalate complex issues with detailed documentation.
• Deliver exceptional customer service to all users.

Skills

Customer service skills

Technical troubleshooting

Clear communication

Organizational skills

Proactive mindset

Tools

Microsoft 365

Windows 11

Android

Job description

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

Are you a tech-savvy problem-solver with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you!

We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference-every single day.

You’ll be the go-to expert for resolving a wide range of technical issues-whether it’s a laptop glitch, a mobile device hiccup, or a software snag. You’ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.

But this role is more than just tech-it’s about people. You’ll translate complex IT speak into simple terms, always with a smile and a "can-do" attitude.

• Providing first-line support via phone, in person, and onsite at our head office
• Logging and managing support tickets in our ITSM system with clarity and precision
• Troubleshooting and resolving issues quickly, aiming for first-time fixes
• Escalating complex issues with detailed documentation to ensure smooth handover
• 6+Delivering exceptional customer service to colleagues and external partners alike

• Contributing to team meetings and continuous improvement initiatives
• Sharing knowledge and best practices to help the whole team grow
• Getting involved in exciting ICT projects and supporting wider service desk duties

About you

• You’ll have demonstrable experience in a similar role within a service desk or contact centre environment
• A natural flair for providing great customer service and clear communication
• Strong organisational skills and a collaborative approach
• A proactive mindset and a genuine enthusiasm for technology

If your past experience doesn’t match perfectly with every requirement of the job description, we still encourage you to apply. You may be just the right candidate for us.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.