ICT Service Desk Manager: Service Delivery Lead

County Durham and Darlington NHS Foundation Trust; Tees Valley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional NHS foundation trust in Tees Valley is seeking an ICT Customer Services Manager to manage the ICT Servicedesk. You will oversee the team, ensure effective ICT support services, and manage IT procurement. The ideal candidate will have strong leadership skills and experience in ITIL incident management. This role offers a chance to contribute to the efficient use of ICT for both staff and patients.

Qualifications

• Proven experience managing an ICT Servicedesk team.
• Ability to work on technical and non-technical issues.
• Experience in IT procurement and service level agreements.

Responsibilities

• Manage ICT Servicedesk staff's work and development.
• Ensure effective delivery of 1st line ICT support.
• Maintain compliance with Service Level Agreements.

Skills

Incident support following ITIL standards

Team management

Customer service orientation

Education

Relevant IT certifications

Tools

IT Service Management Software

Job description

A regional NHS foundation trust in Tees Valley is seeking an ICT Customer Services Manager to manage the ICT Servicedesk. You will oversee the team, ensure effective ICT support services, and manage IT procurement. The ideal candidate will have strong leadership skills and experience in ITIL incident management. This role offers a chance to contribute to the efficient use of ICT for both staff and patients.