ICT Senior Analyst (Applications)

New Forest District Council; Lyndhurst; Hybrid; GBP 45,000; Full time

Job summary

A local government authority in Lyndhurst is seeking a passionate ICT Senior Analyst to enhance digital transformation. You will lead the support and development of ICT applications, provide expert advice, and collaborate across teams to deliver efficient services. Strong expertise in Microsoft 365 and experience with Power Platform is essential. This role offers a hybrid working model and competitive benefits including 27 days annual leave and a local government pension scheme.

Benefits

£40,174 - £43,236 + up to £44,472 for exceptional performance

27 days annual leave plus bank holidays

Local Government Pension Scheme with AVC options

Employee Assistance Programme

Hybrid working

Discounts at major retailers

Cycle to Work Scheme

Qualifications

• Strong expertise in Microsoft 365 (Teams, SharePoint, Power Platform).
• Experience supporting both cloud-based and on-premise applications.
• Hands-on experience with Power Platform (Power BI, Power Automate, Power Apps).
• Proficiency in SQL Server and writing SQL queries.
• A solid understanding of data integration and system connectivity.
• Experience leading technical projects.
• Familiarity with ITIL and Agile methodologies.

Responsibilities

• Leading the support, development, and enhancement of key council applications.
• Providing expert technical advice and guidance across the organisation.
• Supporting digital transformation projects that improve customer experience.
• Collaborating with ICT teams to improve systems and respond to technical issues.
• Designing and implementing secure, high-performing IT solutions.
• Troubleshooting complex 2nd and 3rd line support issues.
• Working closely with stakeholders to understand their IT needs.
• Keeping documentation up to date and staying ahead of industry trends.

Skills

Strong expertise in Microsoft 365

Experience supporting both cloud-based and on-premise applications

Hands-on experience with Power Platform development

Proficiency in SQL Server

Solid understanding of data integration

Experience leading technical projects

Familiarity with ITIL methodologies

Familiarity with Agile methodologies

Job description

Ready for a New Challenge? Join Us in Driving Digital Transformation!

New Forest District Council ?is embarking on an ambitious? Digital Transformation ?journey to support our? Future New Forest ?strategy. Our goal? To reshape how we serve our communityenhancing customer experience, safeguarding ourfinances, and embedding sustainability at the heart of everything we do.

Were looking for a passionate and skilled? ICT Senior Analyst ?to join our? Applications Development team . If you're excited by the idea of using technology to make a real difference, this could be the perfect role for you.

What Youll Be Doing

As an ICT Senior Analyst, youll play a key role in delivering smarter, more efficient services by :

• Leading the support, development, and enhancement of key council applications.
• Providing expert technical advice and guidance across the organisation.
• Supporting digital transformation projects that improve customer experience and reduce manual processes.
• Collaborating with ICT teams to proactively improve systems and respond to technical issues.
• Designing and implementing secure, high-performing IT solutions.
• Troubleshooting complex 2nd and 3rd line support issues.
• Working closely with stakeholders to understand and meet their IT needs.
• Keeping documentation up to date and staying ahead of industry trends.

What Youll Bring

• Strong expertise in? Microsoft 365 ?(Teams, SharePoint, Power Platform, productivity tools).
• Experience supporting both? cloud-based and on-premise applications .
• Hands-on experience with? Power Platform ?development (Power BI, Power Automate, Power Apps).
• Proficiency in? SQL Server ?and writing SQL queries.
• A solid understanding of? data integration ?and system connectivity.
• Experience leading technical projects.
• Familiarity with? ITIL ?and? Agile ?methodologies.

Why Join Us?

Youll be part of a friendly, supportive team thats making a real impact across the council. We offer :

• £40,174
• £43,236 per annum (up to £44,472 for exceptional performance once in post)
• 27 days annual leave plus bank holidays
• Local Government Pension Scheme with AVC options
• Employee Assistance Programme 24 / 7 legal, financial, and personal support
• Hybrid working flexible mix of remote and on-site work
• Discounts at major retailers, supermarkets, and restaurants
• Cycle to Work Scheme save up to 40 percent on bikes and accessories

Want to know more?

Check out the attached candidate pack for full details about the role and what its like to work with us.

About us.

With our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive.We work together to provide a wide range of highly valued services to our community.We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres and an exciting fresh approach to modern and innovate working through our Transformation Programme.

A basic DBS check is required for this post.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Rich Bird on 02380 285685 or Teresa Russell on 02380 285684.

We look forward to receiving your application demonstrating your suitability for this exciting opportunity.

Closing date : 11pm Sunday 7th December 2025

Interview date : Week commencing 15th December 2025