ICT) Helpdesk Technician

Adecco; Gloucester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in the UK is seeking an ICT Help Desk Technician to provide exceptional customer support in education. The role involves frontline technical assistance via phone, remote support, and site visits, ensuring effective solutions to ICT issues. Candidates should have service desk experience, strong IT skills, and familiarity with Windows and M365 products. This full-time position offers an hourly rate of £16.62 with opportunities for growth within a supportive team environment.

Benefits

Stable hourly rate

Opportunities for growth

Supportive team environment

Qualifications

• Experience in a service desk environment, preferably in the education sector.
• Strong IT and numeracy skills, with the ability to navigate software packages confidently.
• Proven ability to prioritise workloads under pressure while maintaining a high standard of service.

Responsibilities

• Deliver first‑line remote support to assist users with their ICT needs.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Provide service desk support while prioritising workloads.

Skills

Experience in a service desk environment

Strong IT and numeracy skills

Excellent interpersonal and communication skills

Familiarity with Connectwise Manage

Tools

Windows Operating Systems

M365 products

Connectwise Manage

Job description

Are you a tech‑savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy tackling challenges head‑on? If so, we have the perfect opportunity for you! Our client South Gloucestershire Council is seeking a dedicated ICT Help Desk Technician to join their dynamic team!

Position: ICT Help Desk Technician Hourly Rate: 16.62 Working Pattern: Full Time

Based at: Badminton Road Council Offices - Yate

About the Role

As an ICT Help Desk Technician, you will be the frontline support for our education customers, providing technical assistance via telephone, remote support, and site visits. You’ll play a crucial role in navigating the ever‑evolving ICT landscape, ensuring that users receive timely and effective solutions to their technical issues. Your expertise will help maintain a seamless educational experience for all.

Key Responsibilities

• Deliver first‑line remote support following pre‑defined processes to assist users with their ICT needs.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Provide service desk support while working within a busy environment, prioritising workloads to meet peak demands.
• Accurately update service desk software, specifically using Connectwise Manage.
• Demonstrate a strong understanding of Windows Operating Systems and M365 products, including education‑specific applications.
• Collaborate with team members to ensure effective service delivery and contribute to a positive work culture.
• Set up, adjust, and maintain technical equipment as required.

What We’re Looking For

• Experience in a service desk environment, preferably in the education sector.
• Familiarity with Connectwise Manage is desirable.
• Strong IT and numeracy skills, with the ability to navigate software packages confidently.
• Excellent interpersonal and communication skills to engage effectively with customers.
• A team player who is willing to contribute to collective goals and support colleagues.
• Proven ability to prioritise workloads under pressure while maintaining a high standard of service.

Why Join Us?

• Be part of a supportive and vibrant team that values your contributions.
• Enjoy a stable hourly rate with the potential for growth.
• Work in a stimulating environment that embraces change and innovation.
• Develop your skills and gain valuable experience in the ICT field.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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