ICT Helpdesk Technician

Bolton School; Bolton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A large educational institution is seeking an ICT Helpdesk Technician to provide first-line technical support to staff and students. The successful candidate will diagnose and resolve various technical issues, ensuring high-quality support within a busy environment. Candidates should possess strong technical and problem-solving skills, excellent communication abilities, and a proactive attitude. Opportunities for professional development are available.

Benefits

Attractive salary and benefits package

Opportunities for training and development

Qualifications

• Strong technical and problem-solving skills are essential.
• Excellent communication and customer service abilities required.
• Prior experience in an educational setting is desirable but not essential.

Responsibilities

• Provide first-line support to staff and students.
• Diagnose and resolve technical problems.
• Support installation and maintenance of ICT hardware and software.
• Escalate complex issues to senior team members.
• Assist with ICT projects and upgrades.

Skills

Technical skills

Problem-solving skills

Excellent communication

Customer service abilities

Organizational skills

Job description

An excellent opportunity has arisen to join the successful and forward-thinking ICT Department at Bolton School. We are seeking a motivated and customer-focused ICT Helpdesk Technician to provide high‑quality first‑line technical support across the Schools’ extensive network of over 2,500 users.

The successful candidate will be the first point of contact for ICT support queries, providing timely and effective assistance in diagnosing and resolving a wide range of technical issues. These include troubleshooting software, hardware, network and server faults, desktop systems, and printer‑related issues.

This role offers an exciting opportunity to develop your technical skills in a dynamic environment. Depending on experience, you may also have the opportunity to contribute to ICT projects and undertake additional training to further develop within the role.

Key Responsibilities

• Provide first‑line support to staff and students, ensuring issues are logged, prioritised, and resolved promptly.
• Diagnose and resolve technical problems across desktop, network, and printer systems.
• Support the installation, configuration, and maintenance of ICT hardware and software.
• Escalate complex issues to senior team members when necessary.
• Assist with ICT projects and system upgrades as required.

The Ideal Candidate Will Have

• Strong technical and problem‑solving skills.
• Excellent communication and customer service abilities.
• A proactive approach with the ability to work independently and manage competing priorities.
• Good organisational skills and attention to detail.
• Flexibility to adapt to changing priorities within a busy support environment.
• Prior experience in an educational setting is desirable but not essential. A willingness to learn and develop within a supportive team is key.

Bolton School has about 2,500 pupils and is a large, thriving, academically selective day school, situated a mile or so from the town centre on a stunning 32‑acre campus with easy access to some of the nation’s finest cities and countryside.

We are committed to a diverse and inclusive workplace to reflect the diversity in our student body. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. As an equal opportunities employer, we welcome applicants from all sections of the community and are committed to the equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Bolton School is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undertake an Enhanced Criminal Records Check for Regulated Activity.

For further details and to apply online for the position, please visit the School website.

To discuss this position in more detail, please contact ICT Services on 01204 434750.

Closing date for applications: 03 November 2025 at 12 noon.

Interviews will take place on 10 November 2025.

An attractive salary and benefits package are available.