ICT Field Engineer

School Business Services; Langford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading education support services provider in the UK is looking for an ICT Field Engineer to provide technical support to schools. This position offers a full-time or Term-Time Only schedule, allowing for alignment with school holidays. Key responsibilities include troubleshooting ICT issues, managing school networks, and participating in projects. The role also includes benefits such as generous leave and flexible work options.

Benefits

Generous annual leave allowance (36 days)

Hybrid or remote working

Learning & Development

Flexible benefits package

Qualifications

• Experienced technical support engineer with knowledge of small organizations or school networks.
• Ability to deliver and manage programmes and projects.
• Clear verbal and written communication skills.

Responsibilities

• Support schools on-site, resolving ICT issues.
• Provide remote assistance via ICT Service Desk.
• Participate in ICT projects and troubleshooting.

Skills

Hands-on technical support

Communication skills

Troubleshooting Office 365

Network infrastructure knowledge

Job description

We're looking for an experienced ICT Field Engineer to join our dynamic team, providing hands‑on technical support and guidance to schools across the Essex area. If you thrive on solving challenges, love variety, and enjoy engaging directly with end‑users, this role is for you!

Responsibilities

• Support schools on‑site daily, resolving ICT issues and ensuring seamless operations, building trusted relationships with school staff.
• Provide remote assistance via our ICT Service Desk when required.
• Troubleshoot and resolve issues with Office 365 applications, Google Workspace, and network infrastructure.
• Participate in ICT projects, including network upgrades and security enhancements.
• Respond to critical incidents, implementing temporary or permanent solutions for server, switch, and internet failures - or even physical disruptions like floods.

Work‑Life Balance That Matches School Life

This role is offered on a Full‑Time, or a Term‑Time Only basis, which aligns with school term schedules. This means you could enjoy the same holidays as the schools you support, providing a unique opportunity to balance your professional life with personal commitments - perfect for candidates who value having school holidays free.

Qualifications & Requirements

• You will be an experienced, hands‑on, technical support engineer who has a good working knowledge covering small organisations or school networks.
• You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third‑party objectives.
• Confident with an ability to communicate clearly, verbally and in writing, particularly with internal business users and external vendors.
• Willingness to undertake an Enhanced DBS and a Right to Work in the UK.

School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and exceptional reputation within the education sector. At SBS, we're passionate about empowering schools to focus on what matters most: delivering outstanding education.

As an equal opportunities employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team.

Benefits

• Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5).
• Hybrid or remote working across the country.
• Learning & Development.
• Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.